Vision Essentials - Ophthalmology at Fontana Medical Center
Ophthalmology • Fontana, CA
About
Summary: Vision Essentials - Ophthalmology at Fontana Medical Center appears to be a program or service listing within Fontana Medical Center, a Kaiser Permanente facility in Fontana, CA. The page likely details ophthalmology-related services, such as eye care, vision screenings, and eye-specific treatments offered under the Fontana Medical Center unit. The center is part of Kaiser Permanente Southern California and is positioned as a healthcare facility providing medical services and benefits. Key context: - Location: Fontana, California (Fontana Medical Center) - Affiliation: Kaiser Permanente Southern California - Categories related: healthcare, benefits, appointments, coverage, medical services - Contact and workforce data indicate a small, localized operation with ophthalmology as a department in the broader facility. If you need specific ophthalmology services (types of vision care, appointment availability, providers), please provide the exact service or request, or visit the Fontana Medical Center page linked in Kaiser Permanente Southern California facilities.
Clinic Type
Ophthalmology
Address
9961 Sierra Ave, Medical Office Building 4, Fontana, CA 92335
Phone
1-833-574-2273
directoryupdate@kp.org
Opening Hours
Monday through Friday, 7 a.m. to 5:30 p.m.
Services Offered
Insurance & Payment
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Languages Spoken
FAQs
What is Kaiser Permanente member information regarding provider directory or questions?
The page notes that information in the online directory is updated periodically and provides contact numbers for questions: 1-800-464-4000 (toll free) for general questions, and TTY 711 for hearing/speech impaired.
How can I get interpreter services and language assistance?
Qualified interpreter services, including sign language, are available at no cost 24/7 during all hours of operations at all points of contact.
If I want a hard copy of the provider directory, how can I request it?
Medicare Members can call 1-800-443-0815, seven days a week, to request a hard copy; it will be mailed within three business days.
Are there additional health plan or external service references mentioned?
The page references Medi-CalRx and provides a customer service number 1-800-977-2273 (TTY 711) for related inquiries.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (General Vision Essentials By Kaiser Permanente): 4.5/5 stars (64 reviews)
- Birdeye (Kaiser Permanente Fontana Medical Center overall): 3.3/5 stars (1,496 reviews)
Patients praise
- Quality of care from individual optometrists and ophthalmologists
- Convenient and efficient service in some instances
- Professional and friendly staff experiences reported by some patients
- Fast turnaround times for certain services like eyeglasses
Common complaints
- Long wait times for appointments and office visits
- Difficulties with billing, refunds, and insurance coverage
- Staff perceived as rude, uncaring, or unprofessional
- Challenges navigating the broader Kaiser Permanente health system and referral processes
"Over an hour wait at 9:15AM. By the time I left it was about 2 hours plus spent at the office. Doctor time was maybe 10 minutes and 20 minutes for eyes to dilate."
— Vitals (Dr. Eduardo P. Macias)"In a nutshell, the optometrist is good, but the office and overall vision coverage are difficult to deal with. 1) Appointments are usually months away, and the only way to get a sooner appointment is to keep checking for cancellations."
— Birdeye (Vision Essentials by Kaiser Permanente)"Love our doctor the nurses are great my biggest complaint is how long it takes to get a refund."
— Birdeye (Kaiser Permanente Fontana Medical Center)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Wilbur Wu, OD - Optometrist in Chino, CA — May 14, 2026
- OD FAAO Munish Sharma — Jun 10, 2026
- Dr. Felicia A. Simonis, OD - Optometrist in Upland, CA — Jun 11, 2026
- Dr. Julie Phan, OD - Optometrist in San Bernardino, CA — May 14, 2026
- Dr. Frank C. Waldrop, MD - Ophthalmologist in Fresno, CA — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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