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About

Pain Treatment Centers of America (PTCOA) operates as a private, hospital-style pain management group headquartered in Little Rock, AR, with 11 offices across Arkansas (including Fort Smith area). Key details: - Focus: Comprehensive pain management (opioid and non-opioid medical management) plus minimally invasive procedures. - Location: Fort Smith area is among PTCOA’s Arkansas offices; the chain lists locations in Conway, Batesville, Bentonville, North Little Rock, White Hall, and White River Medical Center (Batesville) among others. - Size & scope: Arkansas’s largest fully comprehensive pain management clinic in this network; founded 2015; 73 employees; annual revenue in the $5M–$25M range. - Access: Multiple contact numbers and all-AR presence suggest local scheduling and consultations in Fort Smith region. - Services likely offered: Diagnostic evaluation, interventional pain procedures, medication management (including opioid and non-opioid options), and personalized treatment plans. If you’re seeking PTCOA services specifically in Fort Smith, AR, you can: - Check PTCOA’s official site for Fort Smith or nearest listed Arkansas locations. - Call PTCOA’s local or general contact numbers to confirm the Fort Smith office availability, hours, and appointment options. - Inquire about whether the Fort Smith team offers the same minimally invasive procedures and comprehensive pain management as other Arkansas offices.

Clinic Type

Pain Medicine

Address

8306 Massard Creek Court, Fort Smith, AR 72903

Phone

(844) 215-0731; (501) 254-0967; (888) 630-8885

Email

einfo@completecare.com

Opening Hours

Monday - Thursday 8:00 - 3:00 (clinic contact shows 8:00-4:00 for staff in some sections) / Friday 8:00 - 12:00

Services Offered

  • Pain management
  • Chronic pain treatment
  • Pain conditions treatment

Team

  • Dr. Kristi Ketz — Physician (Pain Management)
  • Dr. Amir Amidi — Physician (Pain Management)
  • Tara Sandusky, APRN — APRN
  • Bobbi Chenowith, APRN — APRN

Insurance & Payment

Languages Spoken

FAQs

What is the clinic address?

8306 Massard Creek Court, Fort Smith, AR 72903

What are the clinic hours?

Monday - Thursday 8:00 - 3:00; Friday 8:00 - 12:00 (Clinic). Call Center hours Monday - Thursday 8:00 - 4:00.

What is the main contact number?

(844) 215-0731

What is the referrals fax number?

(888) 630-8885

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Yelp (Brand level): 1.4 out of 5 stars (36 reviews)
  • Birdeye: 4.7 out of 5 stars (351 reviews (Company-wide))

Patients praise

  • some patients report helpful and knowledgeable individual staff members
  • positive feedback regarding efficient and attentive care for some individuals

Common complaints

  • reports of disorganization in office administration
  • complaints regarding medication management and communication
  • allegations of unhelpful customer service and unresponsive office management
  • concerns about insurance and billing procedures

"PTCOA in Fort Smith, AR is very unorganized and if they don't care for you they will lie about how many pain pills you have for the month..."

Yelp / MapQuest

"I attempted to call the office manager 3 times with no return call... I despise this place"

Yelp (Brand level review)

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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