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About

MetroWest Medical Center in Framingham, MA offers comprehensive gastroenterology services as part of its wide range of care. The center is a teaching hospital and the largest health provider in the MetroWest region, with facilities in Framingham and Natick. MetroWest provides specialized GI care along with related services such as diagnostic imaging, endoscopy, and supportive programs across its network, affiliated with Tufts Children's Hospital. For gastroenterology specifics, you may contact the hospital's Framingham location or referral services to schedule consultations or procedures. Addresses in the Framingham area include 115 Lincoln St, Framingham, MA 01702.

Clinic Type

Gastroenterology

Address

Center for Digestive Health, MetroWest Medical Center

Phone

(800) 872-5473

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Gastroenterology
  • Center for Digestive Health
  • Endoscopy
  • Esophageal Motility and Reflux Program
  • InterStim Therapy for bowel/bladder control
  • Digestive disease procedures
  • colonoscopy
  • gastroscopy
  • high-resolution manometry
  • therapeutic endoscopy
  • minimally invasive surgery
  • GERD management
  • fecal incontinence treatment

Technology & Equipment

  • high-resolution manometry
  • therapeutic endoscopy
  • minimally invasive surgery
  • InterStim Therapy

Team

  • Steven N. Fine, Chief of Gastroenterology — M.D., Chief of Gastroenterology

Insurance & Payment

Languages Spoken

  • English

Current Offers

New Patient Offer

Awards & Accreditations

  • ASGE Certificate of Recognition for Endoscopy Unit

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • HospitalStats.org: Below average
  • US News (Dr. Steven N. Fine): 5/5 (60)
  • US News (Dr. Frank R. Malkin): 4/5 (42)
  • US News (Dr. Jaime A. Oviedo): 5/5 (35)

Patients praise

  • Individual gastroenterologists often receive high ratings from patients for bedside manner and clarity of explanations
  • Many affiliated gastroenterologists have 20+ years of experience

Common complaints

  • Allegations of unsafe working conditions and inadequate staffing by nursing staff
  • Reports of poor communication by medical staff and nurses
  • Complaints regarding slow response times to patient needs
  • Reports of unhygienic or noisy facilities
  • Instances of perceived neglect and poor care coordination in hospital settings

"Spent 10 hrs in ER with a broken Femur bone before getting admitted. ... From then on was neglected by the nurses, they hardly ever answered my buzzer. ... The room was a complete dump with the laundry basket over flowing on the floor."

HospitalStats.org (Patient Story)

"We’re setting up these nurses to fail. ... And it’s all about numbers and money for the hospital, and that’s not fair to the patients. It’s not fair to the nurses."

Telegram.com (Nurse perspective)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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