Frankfort, KY - Norton Children's Medical Group
Pediatrics • Frankfort, KY
About
Norton Children’s Medical Group in Frankfort is part of Norton Healthcare’s nonprofit pediatric network serving Louisville, KY and Southern Indiana. The organization focuses on pediatric care across specialties (cancer, heart, neurology, neurosurgery, orthopedics) and operates under Norton Children’s with headquarters in Louisville. For Frankfort-specific needs, note the main offices are in Louisville with other listed Kentucky locations, but there is no explicit Frankfort address in the provided data. Reach out to Norton Children’s via the main phone line (502-629-6000) for Frankfort appointment options or location details.
Clinic Type
Pediatrics
Address
Limestone Street South (Limestone Drive) off the East-West Connector and Lawrenceburg Road, Frankfort, KY
Phone
(502) 223-8400
—
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Yes, Norton eCare telehealth services available
Services Offered
Technology & Equipment
Team
Insurance & Payment
Copays or fees due at time of service; financial assistance and payment plans available; for specific coverage, verify with billing
credit card, debit, cash, check, payment plans, financial assistance, copays or fees due at time of service
Financing: payment plans; financial assistance for eligible families
Languages Spoken
Pricing
Current Offers
New patient welcome and Newbie Night events
FAQs
What ages do pediatricians see?
From birth through young adulthood, typically up to age 18 or 21 depending on provider.
What insurance plans are accepted?
Medicare, Medicaid and most major commercial insurance plans.
What should I bring to my child’s appointment?
Photo ID; current insurance card(s); form of payment; medication list; relevant medical records; legal guardianship documents if applicable.
What items can be uploaded before appointment?
Documents can be uploaded through your child’s Norton MyChart account.
What insurance plans do you accept?
Medicare, Medicaid and most major commercial insurance plans. For details, view our insurance information or contact us.
Do you offer payment plans or financial assistance?
Yes, we offer payment plans and financial assistance for families who qualify.
How can I access my child’s medical records?
Through the Norton MyChart account; printed records or a doctor’s note can be requested during visit or by calling the office.
How can I get my child’s test results?
Results are typically available through Norton MyChart; proxy access will trigger notifications when results are ready.
Do you offer pediatric virtual visits or telehealth?
Yes, Norton eCare offers telehealth access.
Commitments
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Norton Children's Official Provider Site (Casey Potter, APRN): 4.9 out of 5 (16 reviews (47 total ratings))
- Norton Children's Official Provider Site (Dr. Vernon M May, MD): 4.8 out of 5 (6 reviews (35 total ratings))
Patients praise
- Compassionate, attentive, and knowledgeable providers (specifically cited Casey Potter, APRN and Dr. Vernon M May, MD)
- Welcoming and clean facility environment
- Convenience of in-house labs and X-rays
- Effective communication and child-friendly demeanor from medical staff
Common complaints
- Occasional reports of rude, unhelpful, or incompetent front-office staff
- Busy office atmosphere can feel overwhelming at times
- Potential difficulties scheduling appointments
"While the doctors are amazing the staff that runs the front office are some of the most incompetent, rude and overall unconcerned adults I’ve ever dealt with."
— LocalityBiz user review"Casey is the kindest most understanding attentive doctor I've saw since dr.chase and dr.blair ..she is exceptional like they are ..would recommend her to all my family and friends absolutely love her"
— Norton Children's Provider Page review"Dr. May is hands down the best provider my children have seen. ... I have never once felt rushed when talking with him."
— Norton Children's Provider Page reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Steven K Skaggs, DO - Frankfort, KY - Pediatrics — Sep 19, 2025
- Sara S Hatter, APRN - Frankfort, KY - Pediatrics - Norton Children's — Dec 8, 2025
- Dr. Vernon M May, MD - Frankfort, KY - Pediatrics - Norton Children's — Nov 5, 2025
- RN, Norton Children's Medical Group - Frankfort, Shift Times Vary — May 18, 2026
- Pediatrics in Frankfort, KY - Norton Healthcare Louisville, Ky. — Jul 7, 2026
Information sourced from the clinic's website as of July 11, 2026.
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