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About

Concord Hospital’s Penacook Family Physicians is a small Concord, NH-based primary care practice affiliated with the Concord Hospital Medical Group. It offers newborn care, obstetrical care, pediatric and adolescent care, women’s health, preventive medicine, behavioral medicine, and minor surgery. The practice has 2 employees and serves as a family medicine provider within the broader Concord Hospital network, with connections to local health systems (e.g., Catholic Medical Center, Elliot Health System). Contact options include multiple listed phone numbers.

Clinic Type

Family Medicine

Address

15 Aiken Ave

Phone

Main: (603) 934-4259

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Family Medicine
  • Primary Care
  • Find a Provider at this Location

Insurance & Payment

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Languages Spoken

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • US News, Birdeye, WebMD, HospitalStats: Varies widely by provider (often 4/5 or 5/5) and service area (e.g., 'Poor' overall rating for hospital patient satisfaction) (Hundreds across various providers; specific counts vary by site (e.g., 27 reviews for specific practitioners))

Patients praise

  • Many individual providers receive high patient ratings (frequently 4-5 stars)
  • Often cited as a 'Patients Top Choice' on health rating platforms

Common complaints

  • Complaints regarding billing systems, overbilling, and difficulty reaching billing supervisors
  • Perception that some providers lack personal concern, empathy, or communication skills
  • Reports of delayed staff responses to patient requests
  • Lower-than-state-average performance in doctor communication ratings

"Dr Perlman's manner is clinical and lacks personal concern and empathy."

— Healthgrades

"Concord Hospital's billing system is beyond terrible. I can't determine what I owe, I pay a bill and still get more bills for the same visit..."

— Better Business Bureau

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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