
Concord Hospital Primary Care - Franklin
Family Medicine • Franklin, NH
About
Concord Hospital’s Penacook Family Physicians is a small Concord, NH-based primary care practice affiliated with the Concord Hospital Medical Group. It offers newborn care, obstetrical care, pediatric and adolescent care, women’s health, preventive medicine, behavioral medicine, and minor surgery. The practice has 2 employees and serves as a family medicine provider within the broader Concord Hospital network, with connections to local health systems (e.g., Catholic Medical Center, Elliot Health System). Contact options include multiple listed phone numbers.
Clinic Type
Family Medicine
Address
15 Aiken Ave
Phone
Main: (603) 934-4259
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos







What Patients Say
Overall sentiment across review platforms: mixed
- US News, Birdeye, WebMD, HospitalStats: Varies widely by provider (often 4/5 or 5/5) and service area (e.g., 'Poor' overall rating for hospital patient satisfaction) (Hundreds across various providers; specific counts vary by site (e.g., 27 reviews for specific practitioners))
Patients praise
- Many individual providers receive high patient ratings (frequently 4-5 stars)
- Often cited as a 'Patients Top Choice' on health rating platforms
Common complaints
- Complaints regarding billing systems, overbilling, and difficulty reaching billing supervisors
- Perception that some providers lack personal concern, empathy, or communication skills
- Reports of delayed staff responses to patient requests
- Lower-than-state-average performance in doctor communication ratings
"Dr Perlman's manner is clinical and lacks personal concern and empathy."
— Healthgrades"Concord Hospital's billing system is beyond terrible. I can't determine what I owe, I pay a bill and still get more bills for the same visit..."
— Better Business BureauSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Concord Hospital Franklin installs advanced CT scanner, expanding imaging services close to home | Health & Wellness | laconiadailysun.com — Apr 14, 2026
- Lakes region residents, medical providers offer mixed feedback on hospital merger - Concord Monitor — Jun 25, 2026
- Dr. Monisha Shrestha, MD - Internal Medicine Physician in Franklin, NH — May 14, 2026
- Alyssa Herron - Physician Assistant in Concord, NH — May 14, 2026
- Concord Hospital Primary Care – Meredith named Best Medical Clinic in Meredith for 2025 | Health & Wellness | laconiadailysun.com — Mar 2, 2026
Information sourced from the clinic's website as of July 11, 2026.
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