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About

HealthFirst Family Care Center, Inc. is a nonprofit Federally Qualified Health Center based in Franklin, NH, with 5 offices in the Twin Rivers/Lakes Region (Franklin and Laconia). Founded in 1996, it provides comprehensive primary care and related services, including family medicine, women’s health, behavioral health, medication-assisted treatment, and nutrition. The center operates as a Level III Patient-Centered Medical Home and serves patients regardless of ability to pay or insurance, coordinating with local providers to broaden access to care. Key details: nonprofit, private ownership, 33 employees (up ~13% YoY), annual revenue around $22.8M, headquarters at 841 Central Street, Franklin, NH 03235, and multiple NH locations. Contact: info@healthfirstfamily.org | main phone options: 603-934-1464, 603-366-1070, 833-949-3968.

Clinic Type

Pediatrics

Address

HealthFirst Family Care Center (address not fully specified on page)

Phone

603-934-1464 or 603-366-1070 (Franklin and Laconia locations)

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary care
  • Behavioral health
  • Pediatric care
  • Care coordination
  • Nutrition counseling
  • Substance use disorder treatment
  • Medication-assisted treatment
  • Dental? (not specified)

Insurance & Payment

HealthFirst will never deny access due to inability to pay; discounted sliding fee scale based on family size and income; Community Resource Specialists assist with options to reduce out-of-pocket costs (Market Place, NH Easy, Medicaid)

Discounted sliding fee scale, Cash, Credit/debit (unspecified), Insurance (unspecified), sliding fee scale, financial assistance, Health Insurance through the Market Place, NH Easy programs, Medicaid, discounted sliding fee scale based on income/family size

Languages Spoken

Pricing

  • Sliding fee discounts based on family size and income

Commitments

  • Accessible care regardless of ability to pay
  • Discounted sliding fee scale based on income and family size

Awards & Accreditations

  • 2024 Business NH Magazine’s Healthcare Business of the Year

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • rater8: 4.97/5 (across 246 rater8 ratings) (246 reviews (aggregated via rater8))
  • Yelp: 3.3/5 (69 reviews (on Yelp))

Patients praise

  • patients frequently praise specific providers as attentive, caring, and knowledgeable
  • many report feeling heard and supported by their direct care providers
  • appreciation for the integrated, team-based approach to care

Common complaints

  • reports of incompetent office staff and billing issues
  • some patients felt ignored, stigmatized, or judged by staff/providers
  • concerns regarding poor communication and difficulty getting return calls
  • employee reviews cite poor management support and high staff turnover

"Wonderful. Caring and listened to my concerns. Best physician I’ve been to."

Patient review via rater8 (Kimberly Fader, APRN)

"Office staff is completely incompetent, and they are aware their billing system is not billing correctly and won't do anything."

Patient review via LocalityBiz

"I feel so at home with Carly. She is the best. She really has a big heart and really looks out for her patience."

Patient review via rater8 (Carly Rose Burke, APRN)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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