HealthFirst Family – Compassionate Health Care
Preventative Medicine • Franklin, NH • Since 1996
About
HealthFirst Family Care Center, Inc. is a nonprofit Federally Qualified Health Center based in Franklin, NH, with 5 offices in the Twin Rivers/Lakes Region (Franklin and Laconia). Founded in 1996, it provides comprehensive primary care and related services, including family medicine, women’s health, behavioral health, medication-assisted treatment, and nutrition. The center operates as a Level III Patient-Centered Medical Home and serves patients regardless of ability to pay or insurance, coordinating with local providers to broaden access to care. Key details: nonprofit, private ownership, 33 employees (up ~13% YoY), annual revenue around $22.8M, headquarters at 841 Central Street, Franklin, NH 03235, and multiple NH locations. Contact: info@healthfirstfamily.org | main phone options: 603-934-1464, 603-366-1070, 833-949-3968.
Clinic Type
Preventative Medicine
Address
841 Central Street, Franklin, NH 03235, US
Phone
603-934-1464 | 603-366-1070
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Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
new patient portal mentioned; telehealth availability not explicitly confirmed
Services Offered
Insurance & Payment
HealthFirst will never deny access to services because of inability to pay; discounted sliding fee scale based on income and family size
Sliding fee discounts, Community resources assistance, Marketplace health insurance assistance, Medicaid assistance, sliding fee discount, financial assistance, insurance accepted by HealthFirst (varies by program), payment plans (if available)
Financing: Sliding fee discount program based on family size and income; Assistance with options to reduce out-of-pocket costs
Languages Spoken
Pricing
Current Offers
New patient offer
FAQs
Do you deny care due to inability to pay?
HealthFirst will never deny access to services because of one’s inability to pay.
Commitments
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- rater8: 4.97 out of 5 stars (aggregated) (246 ratings (aggregated))
- Yelp: variable (based on small sample) (3 reviews)
- LocalityBiz: low/1 star ratings common (multiple reviews)
Patients praise
- attentive and listening providers
- knowledgeable and helpful staff
- thorough patient care
- non-judgmental behavioral health approach
- pleasant and easy-to-communicate-with practitioners
Common complaints
- incompetent office staff
- billing system errors
- poor communication and difficulty reaching staff
- perceived lack of concern for patient health compared to financial gain
- reports of feeling judged or stigmatized by providers
"Wonderful. Caring and listened to my concerns. Best physician I’ve been to."
— rater8 - review for Kimberly Fader, APRN"She is wonderful. Really cares about her patients,very thorough and passionate in the work she does."
— rater8 - review for Cassie Tucker, PMHNP"Office staff is completely incompetent, and they are aware their billing system is not billing correctly and won't do anything."
— LocalityBiz - patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- 'We need every bit': Franklin health center secures congressional funds for facility expansion - Concord Monitor — Feb 19, 2026
- Goodlander talks challenges facing health care in Franklin | Local News | laconiadailysun.com — Feb 18, 2026
- Concord Monitor: ‘We need every bit’: Franklin health center secures congressional funds to expand facility - Congresswoman Maggie Goodlander — Feb 19, 2026
- HealthFirst Named Grantee | HealthFirst Family Care Center, Inc. — Oct 22, 2025
- HealthFirst Staff Shine During Community Health Center Week | HealthFirst Family Care Center, Inc. — Aug 13, 2025
Information sourced from the clinic's website as of July 11, 2026.
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