Concord Hospital Primary Care - Franklin
Primary Care • Franklin, NH
About
Penacook Family Physicians is a small primary care practice within the Concord Hospital Medical Group, based in Concord, NH. It offers newborn care, obstetrical care, pediatric and adolescent health, women’s health, preventive medicine, behavioral medicine, and minor surgery. The practice has 2 employees and is linked to Concord Hospital’s network, with multiple contact numbers available. It is categorized under primary care, family medicine, and related services, serving as a local option for comprehensive family and women’s health within the Concord area. If you’re specifically seeking primary care closer to Franklin, NH, this page confirms Penacook Family Physicians’ Concord location rather than a Franklin site. For Franklin-specific primary care, you may want to explore Concord Hospital’s locations or other Franklin-area providers.
Clinic Type
Primary Care
Address
15 Aiken Ave, Franklin, NH 03235
Phone
(603) 934-4259
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What services are offered here?
Concord Hospital Primary Care - Franklin offers primary care services.
What are the hours of operation?
Not specified on the page.
Is telehealth available?
Not specified on the page.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- NH Health Cost (provider quality/patient experience for Concord Hospital - Franklin): Patient Experience: 7 out of 10; Patients would recommend hospital: 74% (not stated)
- HospitalStats (Concord Hospital - Franklin): Overall Patient Rating: POOR (not stated)
- HealthGrades (Concord Hospital-Franklin): patient comments (mixed); specific star rating not shown in snippet (not stated)
- Birdeye (Franklin, NH family practice listing that includes Concord Hospital Primary Care - Franklin clinicians): clinic clinician profile pages show star ratings (example snippet shows 5.0) but not clearly tied to overall site rating in provided highlights (example snippet mentions 27 reviews (and 13 reviews for another clinician), but not total for practice)
Patients praise
- Communication from nurses and doctors scored relatively well (e.g., nurses communicated well 79%, doctors communicated well 76%)
- Cleanliness and quietness measures were above average (e.g., room always clean 78%, area always quiet at night 61%)
- Patients report that help is received (Help was always received: 72%) and overall recommendation is fairly high (74% would recommend)
Common complaints
- HospitalStats reports an overall patient rating of POOR
- HospitalStats highlights complaints such as slow staff response and not receiving help when patients request it
"“Dr. Perlman's manner is clinical and lacks personal concern and empathy.”"
— HealthGrades – Concord Hospital-Franklin snippet"“Staff doesn't respond quickly when patients need help”"
— HospitalStats – Concord Hospital- Franklin ratings page"“Patients would recommend this hospital (74%)”"
— NH Health Cost – Concord Hospital - Franklin quality/patient experienceSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Concord Hospital Franklin installs advanced CT scanner, expanding imaging services close to home | Health & Wellness | laconiadailysun.com — Apr 14, 2026
- Lakes region residents, medical providers offer mixed feedback on hospital merger - Concord Monitor — Jun 25, 2026
- Dr. Monisha Shrestha, MD - Internal Medicine Physician in Franklin, NH — May 14, 2026
- Alyssa Herron - Physician Assistant in Concord, NH — May 14, 2026
- Concord Hospital Primary Care – Meredith named Best Medical Clinic in Meredith for 2025 | Health & Wellness | laconiadailysun.com — Mar 2, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Franklin
Primary care and broader health services are provided by Ascension Saint Thomas, a nonprofit, faith-based health system based in Nashville with a 125-year history. They operate more than 300 sites across 18 hospitals and affiliated clinics, including primary care, urgent care, and a wide range of specialties. Locations in and around Middle Tennessee include Franklin-specific care through Ascension Saint Thomas, with campuses and primary care access in nearby Murfreesboro and Nashville. The network emphasizes women's health, heart and spine care, kidney and other transplant programs, and comprehensive specialty services. Official site: healthcare.ascension.org/saint-thomas.
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