CareNow Urgent Care
Urgent Care • Franklin, TN
About
CareNow Urgent Care - Franklin Cool Springs is a walk-in urgent care clinic in Franklin, Tennessee that treats minor illnesses and injuries for children older than 3 months and adults. The clinic offers on-site X-rays, stitches for minor lacerations, immunizations, sports physicals, occupational medicine services, DOT physicals, and in-clinic pharmacy services at select locations.
Clinic Type
Urgent Care
Address
2017 Mallory Lane, Franklin, TN 37067 (Cool Springs)
Phone
(615) 656-3239
uccmedicalrecords@hcahealthcare.com
Opening Hours
See full hours
Services Offered
Technology & Equipment
Insurance & Payment
We accept most major healthcare insurance plans
Self-pay, Billing & Payment Options
Languages Spoken
—
FAQs
What ages does CareNow treat?
CareNow treats children older than 3 months of age.
Do you offer in-clinic pharmacy?
Yes, in-clinic pharmacy services are available at select locations.
Do clinics keep narcotic medications on-site?
Clinics do not keep narcotic medication on-site.
How can I contact the clinic?
Phone number provided: (615) 656-3239.
What services do you offer?
Urgent care services including testing, immunizations, and more.
What age of patients are treated?
Children older than 3 months of age.
Do they offer on-site X-rays and stitches?
Yes, CareNow Urgent Care - Franklin Cool Springs provides X-rays on-site and stitches for minor lacerations.
Is there an in-clinic pharmacy option?
In-clinic pharmacy services are available at select clinics; ask your provider about in-clinic pharmacy options during your visit.
Do walk-ins welcome?
Yes, walk-ins are welcome.
Are narcotics kept on-site?
Clinics do not keep narcotic medication on-site.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 4/5 (shown as 2.5 stars in the MapQuest snippet) (39 reviews (MapQuest snippet))
- Walkinclinicnearme.net: 4.6/5
- Facebook: 88% recommend (34 reviews)
Patients praise
- Some reviewers praise staff kindness, responsiveness, and helpfulness
- Positive mentions include being quick and attentive
Common complaints
- Long wait times (e.g., around an hour to 1.5 hours)
- Reported dissatisfaction with administrative follow-through (e.g., not texting as instructed)
- Some reviewers describe incompetence / not a good experience
"“The staff was so nice. ... Lisa was so kind and helped me out.”"
— MapQuest snippet of Yelp reviews for CareNow Urgent Care-Franklin Cool Springs"“TERRIBLE SERVICE, waited a whole hour almost hour and a half almost to be TAKEN BACK.”"
— MapQuest snippet of Yelp reviews for CareNow Urgent Care-Franklin Cool Springs"“Registered following their instructions on the website. They never bothered to text as stated...”"
— MapQuest snippet of Yelp reviews for CareNow Urgent Care-Franklin Cool SpringsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Vanderbilt Health and Williamson Medical Center Walk-In Clinic, Franklin — Apr 30, 2025
- Lawsuits target healthcare firms for data breaches - Nashville Banner — Jul 7, 2026
- Williamson Health Announces Opening of New Primary Care Clinic in Cool Springs | Williamson Health — Sep 17, 2025
- Williamson Weekly: Williamson Health Opens Cool Springs Clinic | News | williamsonscene.com — Sep 17, 2025
- Williamson Health announces opening of new primary care clinic in Cool Springs | | williamsonherald.com — Oct 2, 2025
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in Franklin
Physicians Urgent Care, PLLC is a locally owned urgent care provider serving Franklin, Brentwood, Berry Farms, Nolensville, and surrounding Middle Tennessee areas. Key details: - Services: Urgent care for non-life-threatening conditions, with emphasis on high-quality, personal care. They also offer weekly weight loss injections and a medical membership program. - Locations (6 offices): 7344 Nolensville Rd, Nolensville; 700 Old Hickory Blvd, Brentwood; 155 Covey Drive, Franklin (HQ); 5021 Hughes Crossing, Franklin; plus Franklin-area offices (addresses may vary by site). - Hours: - Brentwood: Mon–Fri 7am–7pm; Sat–Sun 9am–7pm - Franklin: 9am–8pm, 7 days a week - Berry Farms: 8am–6pm, 7 days a week - Nolensville: Mon–Fri 8am–8pm; Weekends 8am–6pm - Company profile: Hospitals and Health Care, Partnership, founded 2011, headquartered in Franklin, TN. - Contact: info@pucclinic.com; phone numbers listed on site
Ascension Saint Thomas Urgent Care is part of the Urgent Team family and offers Franklin-area walk-in urgent care services for non-life-threatening injuries and illnesses. No appointments are needed, and centers typically provide functions such as physicals, minor injuries (sprains, cuts, infections), x-rays and lab work, immunizations, flu shots, DOT and occupational health testing, and pediatric/adult care in a walk-in setting. The network emphasizes compassionate, comprehensive, convenient, and affordable care with extended hours across its 84+ centers in the Southeast, including Ascension Saint Thomas Urgent Care locations in Middle Tennessee. For current openings or local specifics, visit the CAREERS tab on urgentteam.com.
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