Mercyhealth Burchard Hills
Family Medicine • Freeport, IL • Since 1889
About
Mercyhealth, a nonprofit health system based in Rockford, Illinois, operates 85+ facilities across southern Wisconsin and northern Illinois, including Freeport, IL. It offers hospital, clinic, post-acute, and retail services, plus its own insurance company. Key recent updates include acquisitions of Freeport Health Network and FHN (effective 2026-01-01). Freeport, IL is one of its locations, with Mercyhealth hosting events such as an RN hiring event in Freeport. The system lists Freeport addresses and facilities in its Illinois/Wisconsin footprint, with its HQ at 8201 E Riverside Blvd, Rockford, IL.
Clinic Type
Family Medicine
Address
1010 W. Fairway Dr.
Phone
815.599.6000
tmichels@mhemail.org
Opening Hours
Monday-Friday, 7 am-5 pm
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours for Mercyhealth Burchard Hills?
Monday-Friday, 7 am-5 pm
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.4 / 5 (45 reviews)
Patients praise
- Efficient check-in/front desk experience
- High-quality physical therapy services
- Professional and attentive primary care providers and specialists
- Clean and pleasant facility atmosphere
Common complaints
- Inaccessible or neglectful phone nursing staff
- Long wait times
- Facility environment issues (dry air, lack of water access)
"The pediatric nurse that talks to patients on the phone is extremely unhelpful and neglectful. ... I never received a call back. Not sure how a nurse could leave the office on the day before a holiday without following up regarding an ill infant."
— localitybiz.com/31759327/fhn-family-healthcare-center-%E2%80%93-burchard-hills-freeport"Dr Keith Martin and his nurse are FANTASTIC. The clinic is clean and very pretty and the front desk ladies are friendly. I am so grateful for such a great experience."
— localitybiz.com/31759327/fhn-family-healthcare-center-%E2%80%93-burchard-hills-freeportSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Mercyhealth Burchard Hills — Jan 20, 2026
- Danielle Siedschlag, WHNP-BC - Mercyhealth — Jan 20, 2026
- Sara Smith, WHNP-BC - Mercyhealth — Apr 22, 2026
- Vanessa Nienhouse, MD, FACOG - Mercyhealth — Jan 20, 2026
- Richard Bell, DPM - Mercyhealth — Mar 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Freeport
Katherine Diemer, MD is associated with SSM Health’s Freeport, Illinois location. SSM Health is a Catholic, nonprofit health system serving the Midwest (IL, MO, OK, WI) with hospitals, primary and urgent care, and virtual/ambulatory services. The system emphasizes compassionate, patient-centered care and operates through hospitals, physician offices, home/hospice services, a transparent pharmacy benefit company, a health insurance subsidiary, and an accountable care organization. For Freeport-specific details (address, services, schedule), contact the Freeport site or SSM Health directly.
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