SSM Health Monroe Clinic - Freeport - Recovery.com
Mental Health Care • Freeport, IL • Since 2017 • 1 (Freeport center) locations
About
Here’s a concise, user-focused summary: - What Recovery.com is: A mental health care company formerly known as RehabPath. It provides addiction and mental health treatment resources and information online to help people start and continue their recovery journey. - Key details: - Headquarters: Madison, Wisconsin, USA - Founded: 2017 - Industry: Mental Health Care; privately held - Global reach: Operates with a presence in multiple countries via its platform - Funding: Approximately USD 9 million total, with rounds including Seed (2019, 2022) and a 2024 Venture Round - Notable activities: Promotes a recovery-oriented platform and related podcast content; engages in care navigation and information services to support individuals seeking treatment. - Relevance to query: The page describes Recovery.com as a mental health and substance use treatment information platform, but there is no direct reference to SSM Health Monroe Clinic locations (Freeport or Freeport-specific recovery services) on Recovery.com. If you’re looking for recovery resources in Freeport, IL, or Freeport specific partnerships with SSM Health Monroe Clinic, you may need to search directly for Freeport treatment centers or the SSM Health Monroe Clinic network.
Clinic Type
Mental Health Care
Address
1301 Kiwanis Dr., Freeport, IL 61032
Phone
(815)235-1406
edits@recovery.com
Opening Hours
Weekdays 8 a.m. to 5 p.m.
Telehealth
Available
Services Offered
Technology & Equipment
Insurance & Payment
SSM Health is in-network with most major insurance plans.
Private Pay Option, Cash Pay
Languages Spoken
FAQs
What type of care is offered at this center?
Outpatient treatment with flexible therapeutic and medical care; some centers offer intensive outpatient program (IOP) between inpatient and traditional outpatient services.
Where is SSM Health Monroe Clinic - Freeport located?
Freeport, Illinois, United States.
What insurance does SSM Health Monroe Clinic - Freeport accept?
SSM Health is in-network with most major insurance plans.
What is the typical length of treatment?
The typical length is 30+ days.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- AddictionHelplineAmerica / Recovery.com aggregator data: 3.7/5 stars (27 reviews (aggregate across platforms))
- SeniorCare.com (for Home Care and Hospice): 3.8/5 stars
Patients praise
- Some patients found specific individual staff members to be friendly
- Provides a comprehensive range of mental health and outpatient services
- Some acknowledgment of good specialists and hospital/ER services in the broader system
Common complaints
- Difficulty scheduling appointments and long wait times for sick visits
- Poor communication and lack of responsiveness to patient messages and pharmacy requests
- Issues with billing and insurance processing, including unexpected bills and collection attempts
- Perceived lack of care or dismissiveness from some medical staff
"Communication is abysmal, it says wait 48hrs for a response only to wait a week and I had to call to get the doctor to respond."
— LocalityBiz patient review"The billing department is also a mess. I had given my insurance information to 3 different ladies and was still getting calls about it. They also attempted to put me into collections only a few weeks after they got my insurance information."
— SeniorCare.com patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Charles Stuart, MD - Janesville, WI — Jul 17, 2025
- Monroe Clinic - 1301 Kiwanis Dr, Freeport, Illinois - Yelp — Jul 5, 2026
- Optometrist - SSM Health Monroe Medical Group - Talents by Vaia — Aug 1, 2025
- Monroe Clinic & Hospital Foundation celebrates successful golf outing - Monroe Times — Aug 27, 2025
- SSM Health Monroe Volunteer Services Scholarship applications available - Monroe Times — Dec 9, 2025
Information sourced from the clinic's website as of July 11, 2026.
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