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About

SSM Health is a nonprofit Catholic health system based in St. Louis, MO, serving Illinois, Missouri, Oklahoma, and Wisconsin. It operates hospitals, physician offices, outpatient and virtual care, home/hospice services, a transparent pharmacy benefit manager, an insurance arm, and an accountable care organization. It owns and has expanded through multiple acquisitions (e.g., Monroe Clinic & Hospital in 2018; Oklahoma Spine Hospital in 2026; SLUCare Physician Group in 2022). Headquarters: St. Louis. Founded 1872.

Clinic Type

Neurology

Address

1301 Kiwanis Drive, Freeport, IL

Phone

815-235-1406

Email

community.benefits@ssmhealth.com

Opening Hours

7:30 AM - 5:00 PM

Services Offered

  • Neurology
  • Neurology services
  • Behavioral Health
  • Primary Care
  • Heart & Vascular
  • Surgical Services
  • Nutrition Services
  • Sports Medicine
  • ENT
  • Women’s Health
  • Mammography
  • Immunizations
  • X-rays
  • Behavioral Health Intake Questionnaires (Adult and Child)

Insurance & Payment

NOTICE to Illinois Public Aid (IPA) / Medicaid Patients: SSM Health Monroe Clinic Medical Group health care services are available through the Molina Healthcare of Illinois health plan.

Pay My Bill, Price Transparency/Price Estimate

Languages Spoken

FAQs

What are the behavioral health forms?

Behavioral Health Forms include Intake Questionnaire - Adult and Intake Questionnaire - Child.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • SSM Health official website (Robert Bandera, MD): 4.6 out of 5 (132 ratings)
  • SSM Health official website: 4.8 out of 5 (56 ratings for Audreana Zumdahl, APRN-CNP)
  • LocalityBiz: Mixed/Low (various 1-5 star reviews)

Patients praise

  • Some specific providers receive positive individual ratings
  • Generally satisfied with specialists and ER services at the broader system

Common complaints

  • Difficulty scheduling appointments for sick visits
  • Poor communication and slow response times to messages
  • Issues with the billing department, including billing errors and threats of collections
  • Frustration with the referral process

"Don't go here if you need to get in for being sick Not only do they lack communication but takes two weeks to get in every or more. Never had anywhere that book themselves so much that they don't leave openings for sick people to be seen."

LocalityBiz user review

"Communication is abysmal,it says wait 48hrs for a response only to wait a week and I had to call to get the doctor to respond. The billing department is also a mess."

LocalityBiz user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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