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Freeport, IL | SSM Health Monroe Clinic Medical Group

Occupational Medicine • Freeport, IL • Since 1872

About

SSM Health is a nonprofit Catholic health system based in St. Louis, MO, serving Illinois, Missouri, Oklahoma, and Wisconsin. It operates hospitals, physician offices, outpatient and virtual care, home/hospice services, a transparent pharmacy benefit manager, an insurance arm, and an accountable care organization. It owns and has expanded through multiple acquisitions (e.g., Monroe Clinic & Hospital in 2018; Oklahoma Spine Hospital in 2026; SLUCare Physician Group in 2022). Headquarters: St. Louis. Founded 1872.

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Clinic Type

Occupational Medicine

Address

1301 Kiwanis Drive

Phone

815-235-1406

Email

community.benefits@ssmhealth.com

Opening Hours

7:30 AM - 5:00 PM

Website

https://www.ssmhealth.com/locations/location-details/specialty-services-1301-kiwanis-freeport

Telehealth

Available online scheduling options (see links)

Services Offered

Specialty Services
Occupational Medicine

Insurance & Payment

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NOTICE to Illinois Public Aid (IPA) / Medicaid Patients: SSM Health Monroe Clinic Medical Group health care services are available through the Molina Healthcare of Illinois health plan.

Languages Spoken

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FAQs

Behavioral Health Intake Questionnaire - Adult

See Behavioral Health forms: Intake Questionnaire - Adult.

Behavioral Health Intake Questionnaire - Child

See Behavioral Health forms: Intake Questionnaire - Child.

Social Media

Twitter Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

SSM Health internal ratings: 4.6 to 4.9 out of 5 across various family medicine categories

Patients praise

Some patients found individual doctors to be friendly or nice
Certain specialty services and the emergency department received positive mentions from some patients

Common complaints

Poor communication and responsiveness, specifically regarding returning patient calls and messages
Difficulty scheduling appointments for sick visits and long wait times for appointments
Issues with billing departments, including errors and premature threats of collections
Lack of timely referrals for urgent health concerns

"Communication is abysmal, it says wait 48hrs for a response only to wait a week and I had to call to get the doctor to respond. His nurse did and told me if I had concerns to just make another appointment. This was in regards to my heart issues!"

— LocalityBiz patient review

"It has been incredibly difficult to contact them since then. I have left close to a dozen messages as well as had my pharmacy attempt to contact this location about refilling a prescription for me. Some of these messages were left over a month ago and I have not received a single call back. The billing department is also a mess."

— LocalityBiz patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].