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Summary for user query: Baylor Scott & White Institute for Rehabilitation | Frisco - The STAR Frisco - This location is part of Baylor Scott & White Institute for Rehabilitation, a large national network of outpatient physical therapy and rehabilitation services. - Services: outpatient physical therapy, hand therapy, sports medicine, orthopedic rehab, work injury prevention, vestibular rehab, aquatic therapy, temporomandibular disorders (TMD), and pediatric therapy. Emphasizes comprehensive rehabilitation for sports, orthopedic, hand, and work-related injuries. - Network context: The Baylor Scott & White system operates a vast network of over 115 outpatient PT centers in north and central Texas and is part of the largest U.S. physical therapy network with nearly 2,000 outpatient centers and 7,000+ licensed therapists. - Location reference: Frisco (The STAR Frisco) is one of their outpatient rehabilitation centers, offering specialty and general rehabilitation services within a hospital-affiliated system. - Contact: General patient-facing line 888.722.9567 (for scheduling and information).

Clinic Type

Physical Therapy

Address

The Star (Baylor Scott & White Sports Therapy & Research building), Frisco, TX at The Star campus, intersection of Gaylord Parkway and Warren Parkway

Phone

(214) 872-1699

Email

PrivacyOffice@SelectMedical.com

Opening Hours

Mon-Fri 7:00 AM - 7:00 PM; Sat Closed; Sun Closed

Services Offered

  • Outpatient Therapy
  • Sports physical therapy
  • Occupational therapy
  • Physical therapy (general)
  • Athlete-focused rehabilitation

Team

  • Matt Mastenbrook, Doctor of Physical Therapy; Board-certified Orthopedic Clinical Specialist; authorized for dry needling (certifications: Evident in Motion) — P.T., DPT, OCS, Center Manager
  • Chelsea Bushby, Doctor of Physical Therapy; Cert MDT; Cert DN; certified in mechanical diagnosis and therapy; dry needling — P.T., DPT
  • Carissa, Doctor of Physical Therapy; specializes in general orthopedic rehabilitation; kinesio taping; instrument-assisted soft tissue mobilization — Physical Therapist
  • Javis, Licensed physical therapist; focused on evidence-based practice — Physical Therapist

Insurance & Payment

Languages Spoken

FAQs

What are the hours for this Frisco center?

Monday through Friday 7:00 AM - 7:00 PM; Saturday and Sunday closed.

Awards & Accreditations

  • Select Sports Center of Excellence

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 4.8 (171 reviews)
  • Nursa: 4.6 (131)
  • magicpin: 4.5 (38 online ratings)
  • Medicare Care Compare: 1–5 star ratings (details not captured)

Patients praise

  • Excellent/knowledgeable therapists and compassionate care
  • Improved recovery outcomes and supportive environment
  • Staff friendliness and professionalism; effective rehab and personalized treatment plans

Common complaints

  • Reports of poor staff behavior/horrible experience on at least one visit
  • Overall performance criticized in a comparison/analysis site

""This place should be shut down.""

Yelp review highlight (Baylor Scott & White Institute for Rehabilitation - Frisco)

""Excellent physical therapists!""

Birdeye review highlight (Baylor Scott & White Rehab)

""I cannot write enough about how amazing Baylor Scott and White has been throughout my 4 year recovery""

Birdeye review highlight (Baylor Scott & White Rehab)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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