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About

Midwest Medical Center (Galena, IL) is a nonprofit health system offering comprehensive behavioral health services alongside hospital and senior care. Key points: - Location: Headquarters and main campus at 1 Medical Center Drive, Galena, IL 61036. - Services: Behavioral health among a broad range of care including rehabilitation, outpatient clinics, and related health services. - Type and size: Nonprofit healthcare facility founded in 2007; about 44 employees (up ~12.5% YoY). - Access: Emphasizes quality, compassionate care with short ER wait times and a modern facility. - Contact: Main phone options include 815-777-4969 and 815-776-7381. Email for leadership: kpatterson@midwestmedicalcenter.org. If you’re specifically seeking details on behavioral health programs (types of therapy, inpatient vs. outpatient, addiction services, telehealth), I can pull out or clarify those from their offerings.

Clinic Type

Mental Health Clinic

Address

1 Medical Center Drive, Galena, IL 61036

Phone

815-776-7381

Email

jkeeffer@midwestmedicalcenter.org

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Available

Services Offered

  • Behavioral Health
  • Therapy
  • Video Visits
  • Adult Psychiatry
  • Telehealth
  • Psychiatric Providers
  • Contracted Psychiatric Providers
  • Mental Health Services
  • Emotional Well-being
  • Psychological Well-being
  • Social Well-being

Technology & Equipment

  • Telehealth
  • Video visits
  • Adult psychiatry
  • Behavioral health therapies

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Facebook: 70% recommendation rate (25 reviews)
  • Facebook (aggregated): 66% recommendation rate (28 reviews)
  • Healthgrades: 96% Patient Experience Rating

Patients praise

  • High patient willingness to recommend (ranging from 70% to 96% in various metrics)
  • Strong patient experience ratings compared to national/state averages
  • Positive staff interactions mentioned in social media feedback

Common complaints

  • Confusion regarding available services (convenient care vs. emergency services)
  • Frustration with communication about service availability

"Several comments highlight frustration with the clarity of the services offered, particularly regarding convenient care versus emergency services. One user specifically expressed dissatisfaction after being informed by staff that the center does not provide convenient care, despite the website indicating otherwise."

GiveFreely/Facebook user feedback summary

"Sincere thanks, ladies, for your dedication to enhancing our patient experience…and adding a little extra sunshine for all of us!"

Facebook review comment

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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