Gallup Indian Medical Center | Healthcare Facilities
Urology • Gallup, NM
Clinic Type
Urology
Address
Gallup Indian Medical Center, Navajo Nation, Gallup, NM
Phone
—
michele.muir@ihs.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- MedicalRecords.com: 2.5 (33 reviews)
- OpenNPI (HCAHPS summary star rating): Summary star rating (not numerically stated in snippet)
Patients praise
- Some patients report being treated professionally and quickly in the ER and inpatient setting
- Patient-experience metrics include relatively high cleanliness and discharge information scores (per HCAHPS item scores shown)
- Some HCAHPS measures indicate patients received written recovery information at discharge (87% yes)
Common complaints
- Multiple online reviews complain about unprofessional/rude staff and lack of empathy
- Some patient-experience survey items show gaps, such as percent not receiving information about recovery at home and not always receiving written info (13% no)
- HCAHPS indicates not-recommend responses (6% definitely/probably not recommend)
"“Very unprofessional, rude, no empathy whatsoever, inconsiderate nurses calling security saying they’ll kick out the family…”"
— localitybiz.com review excerpt"“The hospital staff and leadership care deeply for the community they serve, and they are working every day to constantly improve.”"
— medicalrecords.com (snippet/summary text)"“Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge: Percent: 87%”"
— opennpi.com HCAHPS-related snippetSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Leaders Tour Future Site of New Gallup Indian Medical Center — Mar 17, 2026
- Gallup replacement hospital remains on hold - Navajo Times — Mar 19, 2026
- Navajo Nation advances new GIMC to planning, design phases – Gallup Sun — May 8, 2026
- Navajo Nation Leaders Back Plan for New Gallup Indian Medical Center - Native News Online — Mar 14, 2026
- Navajo Nation moves forward with new Gallup Indian Medical Center at Gamerco | News | nhonews.com — Mar 17, 2026
Information sourced from the clinic's website as of July 11, 2026.
More urology clinics in Gallup
Summary: RMCHCS (Rehoboth McKinley Christian Health Care Services) offers urology services as part of its integrated, nonprofit health system based in Gallup, NM. The 69-bed acute care hospital and network of clinics provide comprehensive care across Northwestern New Mexico and Eastern Arizona, with services including outpatient clinics, hospital-based care, and behavioral health. RMCHCS is a private, nonprofit organization with a presence in Gallup and affiliated facilities, staffed by about 90 employees, and accredited by JCAHO. For urology-specific care details (specialists, clinics, appointment options), contact RMCHCS at 505-863-7000 or visit rmchcs.org.
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