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Clinic Type

Psychiatry

Address

308 South Friendswood Dr, Suite 200; 12505 Memorial Dr, Suite 230

Phone

View Availability Call for Availability

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Offers Telehealth

Services Offered

Team

  • Caroline Lam, board-certified psychiatrist — Psychiatrist
  • Shakil Siddiqui — Psychiatrist
  • Felicitas Okwara, Board-certified Psychiatric Mental Health Nurse Practitioner — Nurse Practitioner
  • Linnea Johnson, PMHNP — Nurse Practitioner

Insurance & Payment

  • Claritev (MultiPlan PHCS)
  • Optum (UnitedHealthcare)
  • Aetna

Accepts: Claritev (MultiPlan PHCS), Optum (UnitedHealthcare), Aetna See all

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades: 4.6/5 stars (54 reviews) (54 reviews)
  • UTMBHealth.com: 4.9/5 stars ((Aggregate for Psychiatry, PCP Galveston))
  • Dr. Derek Neal: 4.0/5 stars (WebMD) / 1.0/5 stars (Healthgrades) (10 ratings (WebMD) / 1 rating (Healthgrades))
  • Dr. Jean Goodwin: 4.5/5 stars (WebMD) / 4.2/5 stars (Vitals) (17/18 ratings)
  • Dr. Ruth Levine: 6 ratings (1 written review) (6 ratings)

Patients praise

  • clear explanations of conditions and treatments
  • effective treatment leading to symptom improvement
  • professional and knowledgeable care

Common complaints

  • unresponsiveness to patient communication
  • lack of perceived care, respect, or professionalism
  • difficulty scheduling appointments
  • rushed appointments and long wait times
  • concerns regarding provider oversight

"After a few trials of drug combinations I am happy to say that I can get out of the house, drive my car on the highway and lead a normal life. Thanks for my returned life."

Dr. Ruth Levine review on Vitals

"After a distressing experience with a medical professional practicing under Dr. Neal’s supervision, I repeatedly requested a phone call from Dr. Neal, but those requests went unanswered. As a result, I lost confidence in his responsiveness and oversight as a physician."

Patient review for Dr. Derek Neal

"My experience with Kaelan Temple was extremely disappointing and unprofessional. I did not feel that I was treated with the level of care, respect, or professionalism that should be expected from a medical provider."

Patient review for UTMB Behavioral Health

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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