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About

Rochester Regional Health (RRH) is a nonprofit integrated health system serving Western New York, the Finger Lakes, and beyond. Formed in 2014 by merging Rochester General Health System and Unity Health System, with St. Lawrence Health System joining in 2021. Key details: - Headquarters: 100 Kings Highway South, Rochester, NY 14617 - Region served: Greater Rochester, Finger Lakes, St. Lawrence County - Facilities: 9 hospitals, ElderONE/PACE, home health, outpatient labs, rehab and surgical centers, long-term care and independent living facilities - Global subsidiary: ACM Global Laboratories (operates in ~65 countries) - Employees: ~19,400; providers ~2,100; nurses ~3,900; volunteers ~730 - CEO: Richard “Chip” Davis, Ph.D.; COO: Jennifer Eslinger - Services: General healthcare, hospital services, primary and specialty care, outpatient services, and affiliated programs - Notable: Largest employer in St. Lawrence County; flagship Rochester General Hospital noted for high ER activity - Affiliations: Roswell Park Comprehensive Cancer Center, Rochester Institute of Technology For the user query “Internal Medicine - Geneva | Rochester Regional Health Geneva”: RRH operates broadly in Western New York and the Finger Lakes region; however, specific Geneva-based internal medicine services aren’t explicitly detailed in the provided highlights. If you’re seeking internal medicine in Geneva, RRH’s network may include linked practices or outpatient internal medicine providers in the broader region. For precise Geneva internal medicine providers, please confirm Geneva-specific locations or search RRH’s site for “Geneva Internal Medicine” or contact RRH’s patient access.

Clinic Type

Primary Care

Address

833 Canandaigua Rd, Geneva NY 14456

Phone

3157875155

Email

parking@rochesterregional.org

Opening Hours

Mon-Fri 7:00 AM - 5:30 PM; Thu 7:00 AM - 5:30 PM; Sat/Sun closed

Services Offered

  • Primary care for adults
  • Annual checkups and preventive health screenings
  • Management of chronic conditions such as diabetes, high blood pressure, and heart disease
  • Sick visits
  • Medication prescriptions and refills
  • Immunizations and flu shots
  • Pre-operative clearance
  • Referrals and coordination with specialists

Insurance & Payment

Languages Spoken

FAQs

What are the general hours?

Mon–Fri 7:00 AM – 5:30 PM; Thu: 7:00 AM – 5:30 PM; other summaries show various today hours (arrived from site).

Commitments

  • This location is a Patient-Centered Medical Home

Awards & Accreditations

  • Patient-Centered Medical Home

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • WebMD Care: 5.0 out of 5 stars (9 ratings)
  • Healthgrades: 4.0 out of 5 stars (4 ratings)

Patients praise

  • Physicians are frequently described as thorough, compassionate, and knowledgeable
  • High quality-of-care ratings from regulatory bodies like CMS for specific providers
  • Positive experiences with telehealth alternatives when in-person visits were disrupted

Common complaints

  • Strict appointment cancellation policies for patients arriving slightly late
  • Billing and insurance processing issues
  • Difficulty reaching administrative staff or resolving billing disputes

"Dr. Platzer is a great doctor. He is extremely thorough. He does not rush his patients. He leaves no stone unturned."

WebMD Care review for Dr. William Platzer

"The manager said, ‘Oh yeah, those are our rules. We can’t see anybody if you’re late,’"

Finger Lakes Times report on a patient's experience at RRH Geneva

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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