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About

- The University of Rochester Medicine (UR Medicine/URMC) is the University of Rochester Medical Center, a private, nonprofit academic health system based in Rochester, NY. It offers world-class care through its hospitals, research centers, and schools, with virtual care options and a cancer institute. - It operates as an academic health system with 5,641 employees and locations primarily in Rochester, NY (HQ: 601 Elmwood Ave) and two additional addresses in Rochester. - Services include emergency, urgent, and virtual care; extensive research and education programs; and specialized medical centers, including cancer care. For Geneva-area OB/GYN care, consider contacting URMC at info@urmc.rochester.edu or +1 585-275-3361 for referrals or to confirm Geneva availability. Key details: - Industry: Hospitals and Health Care; Type: Educational; Ownership: Private - Headquarters: Rochester, NY; 3 U.S. offices (all in Rochester) - Homepage: urmc.rochester.edu - Aliases: University of Rochester Medical Center, University of Rochester Medical Centre - Contact: info@urmc.rochester.edu; +1 585-275-3361 Note: The page emphasizes URMC as a leading regional academic health system with broad services and research, but does not list a Geneva-specific OB/GYN clinic. For precise Geneva services, verify with URMC directly.

Clinic Type

Women’s Health

Address

765 Geneva Crossing Way, Geneva, NY 14456

Phone

(315) 226-8913

Email

webmaster@urmc.rochester.edu

Opening Hours

Monday–Friday 8 a.m.–5 p.m.

Telehealth

Your provider will decide whether a telehealth or in-office visit is most appropriate

Emergency Care

provide 24-hour telephone coverage for emergencies and urgent problems

Services Offered

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Team

  • Bridget C. LaGro — CNM

Insurance & Payment

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Part of FF Thompson Hospital; there may be additional insurance or private pay charges for services provided here.

Online Bill Pay, Billing Office, Pay Bill, Cost Estimates/Pricing

Languages Spoken

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Awards & Accreditations

  • Birthing Center at F.F. Thompson Hospital recognized by The Joint Commission for Advanced Perinatal Certification
  • Excellus Blue Distination+ Maternity Care award

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • URochester Medicine (provider pages for Geneva OB/GYN team): Star ratings are shown on UR Medicine provider pages via Press Ganey surveys, but the specific star value/count is not stated in the provided excerpts.
  • Chamberofcommerce.com (UR Medicine Obstetrics & Gynecology listing): 3.2 (19 reviews)

Patients praise

  • Providers described as kind, gentle, and respectful
  • Good communication: listening, explaining thoroughly, answering questions
  • Timely follow-up with test results and responsiveness to patient concerns
  • Care described as personalized (options discussed; patient needs taken into account)

Common complaints

  • Receptionists described as rude and unprofessional in at least one review
  • Long wait time and feeling like a patient was interrupting conversation
  • Appointment cancellations and scheduling inflexibility; concerns about prenatal/birth alignment with patient preferences
  • A few comments suggest rushed visits or not listening well

"“Bridget's calm demeanor immediately put me at ease. She is gentle, kind & treated me with respect.”"

— URochester Medicine provider page for Bridget C. LaGro (Geneva OB/GYN context)

"“I waited 30+ minutes alone in an office… receptionists laughing and gossiping… treated like i was ‘interrupting’”"

— Chamberofcommerce.com listing for UR Medicine Obstetrics & Gynecology (19 reviews)

"“Didn't listen super well or ask questions well, seemed rush”"

— URochester Medicine provider page for Alexis Pilato (patient comments)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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