Acute Inpatient Mental Health Hospital | Memphis | Crestwyn
Behavioral Health • Germantown, TN
About
Crestwyn Behavioral Health is an acute inpatient psychiatric hospital in Memphis, Tennessee, serving adults and adolescents with mental health and substance use disorders. It operates as a public mental health care provider and offers a full continuum of inpatient treatment for conditions such as depression, anxiety, trauma, and co-occurring disorders. Headquarters and primary location are in Memphis (9485 Crestwyn Hills Cove, Memphis, TN 38125). The organization emphasizes high-quality psychiatric care and aims to be a leading treatment center in the region. For inquiries, contact info@crestwynbehavioral.com or (855) 984-4371 / (877) 577-4504.
Clinic Type
Behavioral Health
Address
Germantown district, Memphis, TN
Phone
+1-855-984-4371
website-accessibility@acadiahealthcare.com
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Walk-ins are welcome 24/7
Services Offered
Technology & Equipment
Insurance & Payment
We Accept Medicare, Medicaid, Cigna, Aetna, Tricare, and More
Insurance, Self-pay
Languages Spoken
FAQs
What insurance plans does Crestwyn Behavioral Health accept?
We Accept Medicare, Medicaid, Cigna, Aetna, Tricare, and More
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Google Maps/Aggregators: 2.5/5 (based on 157-735 reviews depending on source) (Varies by source (often reported in hundreds))
- Birdeye: 3.3/5 (386 reviews)
- Facebook: 32% recommend (27 reviews)
Patients praise
- occasional reports of kind individual staff or nurses
- some patients reported good food quality
- some positive experiences with specific doctors or administrative personnel
Common complaints
- reports of abusive, unhelpful, or dismissive staff behavior
- poor communication with family members and administrative disorganization
- concerns regarding patient safety, medication management, and medical care quality
- difficulties with discharge processes and lost personal belongings
- allegations of neglect or harm to patients
"Most of the staff didnt care about any of the patients. In fact, I remember one time when people were punching the wall and the staff simply said dont come asking us for ice later."
— FindRehabCenters.org review"My uncle was admitted into Crestwyn... after being in Crestwyn for a couple of days a staff member called and informed a family member that my uncle was being rushed to the hospital because his heart rate was dropping... all his teeth are missing, his head and body are full of bruises."
— LocalityBiz review"This was the best place I could have ever chosen to go get help at! Unlike other behavioral health places in the Memphis area, Crestwyn is a very nice facility staffed with the kindest and most helpful people ever!"
— Crestwyn Behavioral Health official website testimonialSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- House Supervisor - RN in Germantown, TN, USA | Hospitals at Acadia — Jul 11, 2026
- Crestwyn Behavioral Health hiring Charge Nurse - RN in Memphis, TN — Jul 6, 2026
- The Haven Detox - West Memphis Opens High-Acuity Psych Unit to Combat Psychiatric Bed Shortage | The Haven Detox Group — Jul 11, 2025
- West Memphis detox center shifts focus from substance abuse to mental health | localmemphis.com — Jul 11, 2025
- Alliance Healthcare Services Opens West Tennessee's First 24/7 Youth Crisis Center — May 18, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Germantown
Germantown Behavioral Solutions PLLC is a Memphis-area mental health care provider offering counseling and behavior analytic services. Key details: - Location: Germantown/Memphis, Tennessee area (MidSouth region) - Services: Behavioral counseling and behavior analytic services; aligns with DBT-Linehan Board of Certification - Leadership: Owner Emily Vanderpool - Team: 10 employees; diverse roles across medical, administrative, education, management, and research - Contact: info@gtownbehavioral.com; phone 901.646.2797 - Online presence: Website gtownbehavioral.com; LinkedIn profile; monthly site visits around 2.7k with strong growth (monthly +85%, yearly +535%) - Audience/reach: Primarily United States-based; low bounce rate (0.3%), about 2.1 pages per visit If you’re seeking their services specifically in Germantown, they operate in the MidSouth region and emphasize compassionate, curated behavioral health solutions.
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