Behavioral Health Services (BHS)
Mental Health • Glendale, WI
About
Behavioral Health Services (BHS) in Glendale, Wisconsin, is part of Milwaukee County's mental health system providing crisis intervention and behavioral health services. The organization operates a 24-hour crisis line and multiple access clinics throughout Milwaukee County, offering services for adults and children experiencing mental health or substance abuse concerns, including the Community Access to Recovery Services (CARS) program.
Clinic Type
Mental Health
Address
—
Phone
(414) 257-7610
shakita.lagrant@milwaukeecountywi.gov
Opening Hours
By appointment only; 8:30 a.m. - 4:30 p.m. (Milwaukee County Mental Health Clinic)
Services Offered
Team
Insurance & Payment
—
Languages Spoken
Photos







What Patients Say
Overall sentiment across review platforms: negative
- LocalGuideWorld: poor (based on patient experience reports) (8 reviews (for one representative local mental health listing))
- Birdeye (for Great Oaks Behavioral Health in Glendale): 5/5 stars (3 reviews)
Patients praise
- caring, helpful individual providers noted at smaller private clinics (not the county division)
Common complaints
- poor communication from doctors and nurses
- staff unresponsiveness to patient needs
- disorganized management and care planning
- negative environment and facility cleanliness issues
- reports of callous or apathetic care
"The amount of gross incompetence that we have experienced at this place completely baffles me. Never have I seen a more disorganized s* show in my entire life."
— LocalGuideWorld user review of Milwaukee County Mental Health facility"Parents, please think twice before bringing your child here. The level of callousness and apathy I've experienced at this facility is truly shocking."
— Yelp user review of Aurora Behavioral Health System - GlendaleSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Milwaukee taps insider Amy Lorenz to lead Behavioral Health Services — Jun 11, 2026
- MKE County: County Insider Hired to Run Mental Health System » Urban Milwaukee — Jun 10, 2026
- MKE County: Head of County Mental Health Agency Abruptly Resigns » Urban Milwaukee — Apr 2, 2026
- AFFIRM Agency and CMRignite Partner with Milwaukee County to Launch Comprehensive Community Services Awareness Campaign | AFFIRM Agency — May 4, 2026
- MKE County: Budget Cuts Hit Mental Health, Substance Abuse Services » Urban Milwaukee — Oct 10, 2025
Information sourced from the clinic's website as of July 11, 2026.
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