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Behavioral Health • Glens Falls, NY • Since 1874
About
Behavioral Health Services North (BHSN) is a nonprofit mental health and addiction recovery provider based in Plattsburgh, NY, with operations across northern New York and a presence in Nepal and Spain. Founded in 1874, BHSN offers integrated, whole-person care across 24 programs, including mental health services, addiction recovery, youth/family programs, housing, care management, domestic violence services, employment/education support, and residential care. The organization employs about 167 staff and reports annual revenue around $7.6 million. BHSN emphasizes an integrated healthcare model, community-based services, and a mission to transform care and enrich lives. For career opportunities, see bhsn.org/careers. Main contact: 518-563-8206. Headquarters: Plattsburgh, NY.
Clinic Type
Behavioral Health
Address
Plattsburgh Region: 2155 State Route 22B, Morrisonville, NY 12962; Queensbury Region: 25 Willowbrook Road, Queensbury, NY 12804; Hudson Falls Region: 340 Main Street, Hudson Falls, NY 12839
Phone
518.563.8000; 518.926.7100; 518.926.7200
bhsn@bhsn.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
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Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Aggregate): 3.7 out of 5 stars (152 reviews)
- Indeed: 3.0 out of 5 stars (117 reviews (employee focus))
- Glassdoor: 3.6 out of 5 stars (81 reviews (employee focus))
Patients praise
- Some clients find staff helpful and friendly
- Provides a wide range of integrated behavioral health, addiction, and support services
- Accredited nonprofit with 4-star Charity Navigator rating
Common complaints
- Difficulty reaching staff by phone or excessive wait times
- Perceived lack of empathy from some mental health providers
- Dissatisfaction with medication management or intake processes
- Reports of unprofessional behavior from some staff members
"Getting someone on the phone is like winning the lottery. Prepare to be on hold for 20 mins. even if you have a basic question."
— FindRecoveryCenter.com (user review)"Most of the staff are inadequate at their jobs. Many mental health providers lack empathy and/or allow their egos to become involved with their treatment of clients."
— Birdeye (user review)"Everyone is helpful and fun."
— FindRecoveryCenter.com (user review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Behavioral Health Services North expanding workforce through Glens Falls job fair — Apr 25, 2026
- BHSN Awarded Nearly $3 Million to Bridge Recovery and Employment — Mar 16, 2026
- Continuing the Connection: BHSN Joins Autism Expo & Resource Fair Four Years in a Row — Apr 13, 2026
- Mental Health LeadershipIs Far From Over — Dec 2, 2025
- BHSN’s PROS Program Kicks-Off the Year in Style — Apr 27, 2026
Information sourced from the clinic's website as of July 11, 2026.
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