Gloucester Family Health Center | Patient-Centered Health Care
Internal Medicine • Gloucester, MA • Since 1987
About
Gloucester Family Health Center is part of North Shore Community Health, offering patient-centered primary care at multiple sites. The organization provides comprehensive services through board-certified physicians, nurse practitioners, and physician assistants, plus dental and behavioral health. The Gloucester location is one of several patient care sites, alongside Salem Family Health Center, a school-based health center at Salem High School, and Peabody Family Health Center. If you’re seeking care in Gloucester, NSCH provides primary care across these sites with a focus on accessible, multidisciplinary services.
Clinic Type
Internal Medicine
Address
302 Washington Street, Gloucester, MA 01930
Phone
(978) 282-8899
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Opening Hours
Mon – Wed: 8:30am – 5:00pm Thu: 8:30am – 7:30pm Fri: 8:30am – 5:00pm
Telehealth
Telehealth appointments are available
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- HelpConnectUsa: 3.7/5 (49)
- Birdeye: 3.6/5 (72)
Patients praise
- Provides comprehensive medical, dental, and behavioral health services for all ages
- Sliding fee scale and discounts based on family size and income regardless of ability to pay
- PCMH PRIME certified, indicating integration of behavioral health and comprehensive health assessments
- Patient-governed Board of Directors
Common complaints
- Difficulty obtaining referrals to specialists
- Poor communication and responsiveness, including reports of being hung up on
- High staff turnover resulting in lack of consistency in care
- Reliance on call centers rather than direct office communication
- Instances of being directed to urgent care or the ER rather than receiving primary care support
"They are very rude, they hang up on you when they don't want to listen to you."
— LocalityBiz review"After covid it’s gotten so much worse you are always forwarded to a call center and the nurses sometimes call you back later in the day or sometimes not at all."
— LocalityBiz reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- [PDF] HSN Massachusetts Health Center Locations (2025) - Mass.gov — Oct 30, 2025
- North Shore Community Health Inc - Dental Assistant - Paylocity — Jun 26, 2026
- LAHEY HEALTH URGENT CARE - Updated July 2026 - Yelp — Jul 7, 2026
- GHS Health Center — Aug 17, 2025
Information sourced from the clinic's website as of July 11, 2026.
More internal medicine clinics in Gloucester
Cape Ann Medical Center (Cape Ann Medical Ctr Inc) is a private group medical practice and hospital-type provider based in Gloucester, MA, with four offices in Gloucester. Key details: - Services: Internal medicine, gynecology, orthopedics, podiatry, and skin cancer screening. - History: Serving the Cape Ann area since 1970. - Location: Headquartered in Gloucester, MA; multiple addresses on Blackburn Dr, Gloucester, MA 01930. -Organization: Privately held with a small team (2 employees listed; privately owned). - Contact: info@capeannmed.com; Phone: (978) 281-1500. - Online presence: capeannmed.com; modest web traffic (monthly visits ~1,566; bounce 0.4%). If you’re seeking care in Gloucester, MA, they offer a range of primary and specialty services and operate across several Gloucester locations.
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