Maintenance • The Family Counseling Center
Mental Health Counseling • Gloversville, NY • Since 1976
About
Summary: The Family Counseling Center is a private, nonprofit mental health provider founded in 1976 and headquartered in Gloversville, NY. It operates as a community service organization with 5 offices across the United States (primarily in Gloversville and Fort Plain, NY) and offers counseling services to the community, including crisis services available on-site during business hours and by phone 24/7. The center employs about 45 staff and has annual revenue in the $1–5 million range. For maintenance-related inquiries or to contact, use info@thefamilycounselingcenter.org or call the listed numbers (e.g., 518-725-5300 or 518-993-2273). The main Gloversville address is 11-21 Broadway, Gloversville, NY 12078, with Fort Plain locations at 2 Willett St, Fort Plain, NY 13339.
Clinic Type
Mental Health Counseling (multi-location group)
Address
11-21 Broadway, Gloversville, NY 12078; 2 Willett Street, Fort Plain, NY 13339
Phone
(518) 725-4310; (518) 993-2273; tel:+15187254310; tel:+15187255300; (800) 273-8255; (800) 799-7233
info@thefamilycounselingcenter.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Yes (Telehealth Access)
Emergency Care
Crisis service available on-site during operating business hours or by phone 24/7 by calling (518) 725-4310 Ext 999
Services Offered
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Insurance & Payment
—
Languages Spoken
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FAQs
What are the clinic locations and addresses?
Gloversville Clinic: 11-21 Broadway, Gloversville, NY 12078. Fort Plain Clinic: 2 Willett Street, Fort Plain, NY 13339.
How can I contact the clinic by phone?
Main numbers: (518) 725-4310 and (518) 993-2273. Also telephones listed include local and toll-free options.
Is telehealth available?
Yes, Telehealth access is available via tfcc.doxy.me.
What emergency/crisis services are available?
Crisis services are available on-site during operating hours or by calling (518) 725-4310 Ext 999 24/7.
What is the national/domestic violence and suicide crisis contact information?
National Suicide Prevention Hotline: (800) 273-8255; National Domestic Violence Hotline: (800) 799-7233; Local Domestic Violence Hotline: (518) 725-5300.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Aggregate review platforms: Approximately 2.9 to 3.0 out of 5 stars (Between 24 and 25 reviews on aggregate platforms)
Patients praise
- Helpful and supportive front-desk staff (specifically mentioned by name)
- Effective advocacy from some staff members for patient needs
- Availability of a wide range of treatment options and community resources
Common complaints
- Staff perceived as unprofessional, rude, or judgmental by some clients
- Difficulty with communication and answering phones
- Concerns about disorganized leadership and workplace culture from employee reviews
- Issues with scheduling and cancellations
"I’m leaving five stars due to the nurse, Mary Kay, Seneca, who works upfront, and my psychiatrist Fran. Mary Kay is very helpful with solving issues and always calls back to give you an update. Seneca had advocated for me..."
— Patient review on For Every Woman platform"Sick and tired Crisis worker alex and Nichole not taking their jobs serious! Disrespectful rude judgemental unprofessional. They both were laughing and trying to not to smile when I vented to them both. This place needs to be shut down"
— Patient review on For Every Woman platformSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- [PDF] Compliance Standards of Conduct - The Family Counseling Center — Dec 22, 2025
- Family Counseling Center Mental Health Clinic - Recovery.com — Aug 26, 2025
- Family Counseling Center Expands Mental Health Services — May 12, 2026
- [PDF] Fulton County Resource Guide - NY.Gov — Mar 15, 2026
- The Family Counseling Center - OpenCounseling — Feb 19, 2026
Information sourced from the clinic's website as of July 11, 2026.
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