West Michigan Family Medicine PC – Grand Rapids, MI
Family Medicine • Grand Rapids, MI • 1 location locations
About
West Michigan Family Medicine (West Michigan Family Medicine, PC) is a private family medicine practice headquartered in Grand Rapids, MI, with four offices in the Grand Rapids area. They serve patients of all ages (from birth to elderly) and offer family-centered maternity care from preconception to newborn. The practice focuses on general medical care, preventative screenings (e.g., colorectal cancer), and wellness, operating within the Hospitals and Health Care industry. Key details: - Location: Grand Rapids, MI (four office addresses in Grand Rapids) - Services: Family medicine for men, women, and children; maternity care; preventive care - Contact: Main phones: 1-616-455-4114 or +1 616 785 3883 - Workforce: 9 employees - Revenue: approximately $25.7 million annually - Website: wmifamilymed.com - Notable updates: Encourages colorectal cancer screening discussions with providers (as of March 2025) If you’re seeking a Grand Rapids-based family medicine practice for routine care, maternity support, or preventive screenings, this clinic offers multi-location access within the city.
Clinic Type
Family Medicine
Address
West Michigan, Grand Rapids, MI
Phone
6167853883
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Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available (in-office and video visits)
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Pay Your Bill online (epay), Insurance billing (implied)
Languages Spoken
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 2-star (from individual reviews shown; overall rating not captured in highlights) (10 reviews mentioned on MapQuest/Yelp feed excerpt (not confirmed as total))
- Birdeye: 3.3 (52 reviews)
- Healthgrades: Not provided in retrieved highlights (Provider rating counts shown (e.g., 32 ratings) but not overall office review count in highlights)
Patients praise
- Some patients report liking specific providers/long-term care (Nextdoor review)
- Doctors are described as great in some Yelp excerpts, despite other complaints
- Availability/primary care listing present (Nextdoor business page)
Common complaints
- Complaints about office staff/front desk and nursing being rude
- Administrative/communication problems (faxing lab work, calling in medications/refills not sent)
- Billing issues described as excessive (Yelp excerpt)
- Perceived lack of people skills and negative experience overall (Yelp excerpts)
"“The only reason I gave this 2 stars is because the Doctors are great here however, the office staff will mess up everthing from faxing lab work, or calling in your medication to pharmacy's.”"
— MapQuest excerpt quoting Yelp review (West Michigan Family Medicine-Kentwood Plc)"“office staff and Nursing staff are not nice ( Rude) … especially Minority community patients”"
— MapQuest excerpt quoting Yelp review"“Do not go here. They require six months check in for medicine … I needed a refill and they never sent it in.”"
— MapQuest excerpt quoting Yelp reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Answer Health honors primary care providers at dinner — Nov 5, 2025
- Dr. Richard L Mason, MD - Grand Rapids, MI - Family Medicine — Mar 4, 2026
- Dr. Abigail N Twilling, MD - Grand Rapids, MI - Family Medicine - Request an Appointment — Apr 22, 2026
- Whitney L Lehman, PA-C - Grand Rapids, MI - Family Medicine — Apr 21, 2026
- Dr. Richard Mason, MD - Family Medicine Doctor in Grand Rapids, MI — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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