Gateway Regional Medical Center: Primary and Emergency Care
Urgent Care • Granite City, IL • 2 Urgent Care locations locations
Clinic Type
Urgent Care
Address
Glen Carbon and Columbia Urgent Care locations; exact street addresses not provided on page
Phone
618-798-8405
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Opening Hours
Urgent Care: 8 am – 8 pm, 7 days a week (as per highlighted text)
Website
Telehealth
Available
Emergency Care
Emergency Room ready to care for emergencies
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the Urgent Care hours?
From 8 am to 8 pm, 7-days a week.
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Rehab.com: 2.16/5 (315 reviews)
- MedicalRecords.com: 2.2/5 (112 reviews)
- Healthgrades: 40% of patients recommend (significantly lower than national average)
Patients praise
- praise for specific nurses and doctors for kindness and thoroughness
- some patients reported positive outcomes and satisfactory care experiences
Common complaints
- long wait times in the emergency room
- perceived staff neglect and poor communication
- dissatisfaction with behavioral health services and mental health unit care
- concerns about cleanliness and facility maintenance
- unprofessional conduct reported by some patients
"The waiting room area was very messy and filled with trash, and I had to wait for nearly three hours just to be called back to a room. The nurses seemed completely overwhelmed and rushed..."
— Rehab.com"My sister went here recently and it was a great experience. Traci, RN in ER took such great care of her... she was literally the best in every way."
— MedicalRecords.com"Kettler unit is a nightmare. Short-staffed to a dangerous degree, staff was extremely neglectful to needier patients."
— YelpSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Medical Assistant or CNA- Internal Medicine clinic, Gateway Regional Medical Center — Oct 5, 2025
- Dr. Nanthini Suthan, MD, Internist | Granite City, IL | WebMD — Dec 2, 2025
- CNA Classes in Granite City, IL (2026) – 2 Programs, Free & 4-Week — Apr 12, 2026
- Medical Assistant- Internal Medicine-Troy clinic, Gateway Regional Medical Center — Oct 5, 2025
- Medical Assistant- Internal Medicine -Troy clinic, Gateway Regional Medical Center — Oct 5, 2025
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in Granite City
Granite City Urgent Care Walk-In Clinic is a public medical practice in Granite City, IL, offering urgent care services on a walk-in basis. It accepts all insurance and is part of the Doctors Urgent Care Group. Key details: - Location: Granite City, Illinois - Services: Urgent care with walk-in access - Insurance: Accepts all insurance - Contact: 618-709-7723 or 618-219-2290; email granite@doctorsurgentcaregroup.com - Online presence: Website urgentcaregranitecity.com; LinkedIn: /granite-city-urgent-care-walk-in-clinic - Staff and size: Small workforce (1–10 employees) - Reviews: Employer rating 4.0/5.0 - Website metrics: ~311 monthly visits, relatively low engagement If you’re seeking immediate, walk-in urgent care in Granite City and want to know about insurance compatibility and services, this clinic confirms walk-in access and broad insurance acceptance.
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