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Clinic Type

Mental Health

Address

4841 Merlot Avenue Suite 420 Grapevine, TX 76051

Phone

1-817-809-8399

Email

info@elliementalhealth.com

Opening Hours

Mon-Fri: 8AM to 5PM; appointments available on weekends and evenings

Telehealth

Not specified

Services Offered

  • Mental health therapy
  • Group therapy
  • Individual therapy
  • Online therapy
  • Women’s program
  • Specialized care for service members and first responders

Team

  • Samantha Hatchett, Licensed Clinical Social Worker (LCSW) — LCSW

Insurance & Payment

  • Aetna
  • Ambetter
  • Blue Cross Blue Shield
  • Cigna/Evernorth
  • DEA EAP
  • LYRA EAP
  • Magellan
  • Optum
  • Self Pay
  • Sliding Scale Fee
  • TRIWEST

Self Pay, Sliding Scale Fee, Insurances accepted (see list), Insurance

Languages Spoken

  • English
  • Spanish (Se habla Español)
  • Spanish

Pricing

  • Not specified on page

FAQs

What services are offered at Grapevine location?

Mental health therapy services, group therapy, and other Ellie Mental Health services in person or online.

What are the clinic hours?

Mon-Fri: 8AM to 5PM Appts available weekends and evenings

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Birdeye (Grapevine Counseling Center): 5.0/5.0 (49 reviews)
  • Birdeye (Dandelion Mental Health Services): 5.0/5.0 (24 reviews)
  • Birdeye (Care Clinic Mental Health): 4.8/5.0 (12 reviews)
  • Birdeye (Ellie Mental Health): 3.9/5.0 (N/A)

Patients praise

  • Warm, professional, and attentive staff.
  • Compassionate, empathetic, and knowledgeable clinicians.
  • Effective, evidence-based treatment methods (e.g., DBT, EMDR, TMS).
  • Calming and welcoming clinic environments.
  • High patient satisfaction with therapy outcomes, including relationship improvements and personal growth.

Common complaints

  • Some patients note that certain intensive treatment programs, such as TMS, require a significant time commitment, although they acknowledge the treatment's effectiveness.

"I’ve been seeing Cindy for almost 2 years and she is the best therapist I have ever had! She’s kind, compassionate, direct and solution based."

Dandelion Mental Health Services patient review

"Customers praise the staff for their warmth and professionalism, often highlighting how personable and attentive Dr. Reed is during consultations."

Anew Era TMS & Psychiatry - Grapevine patient feedback summary

"She was instrumental in helping us both create healthy individual patterns as well as healthy marriage patterns which saved our marriage."

The Vine Counseling & Wellness patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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