Radiology - | Crystal Run Healthcare
Diagnostic Radiology • Greenburgh, NY • Since 1996 • 7 (Middletown, Middletown, Rock Hill, Newburgh, Monroe, Warwick, West Nyack) locations
About
Summary: Crystal Run Healthcare is a private, multi-specialty medical group (affiliated with Optum) serving New York’s Hudson Valley and lower Catskill region, including radiology services across 14 offices. The organization employs 380+ staff and operates more than 50 specialties with a focus on comprehensive care, diagnostic imaging, and affiliated radiology leadership. Key contacts include leadership for radiology operations (Associate Director Radiology) among others. Headquarters: Middletown, NY. For radiology-specific details at Crystal Run Healthcare in Greenburgh, direct inquiry to the Radiology department or the listed contact numbers may be needed, as the provided material lists overall locations and generic leadership rather than a Greenburgh site. If you’re seeking radiology services or imaging availability in Greenburgh, please specify the exact need (entity, service, or appointment) for a more precise direction.
Clinic Type
Diagnostic Radiology
Address
95 Crystal Run Rd, Middletown, NY 10941; 155 Crystal Run Rd, Middletown, NY 10941; 61 Emerald Place, Rock Hill, NY 12775; 1200 Route 300, Newburgh, NY 12550; 855 Route 17M, Monroe, NY 10950; 81 Ronald Reagan Boulevard, Warwick, NY 10990; 2 Centerock Road, West Nyack, NY 10994
Phone
1-888-656-4723
noreply@optum.com
Opening Hours
Weekdays, evenings, and weekends (radiology appointments with flexible hours); schedulers available to assist imaging appointments
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
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FAQs
What radiology tests are available?
Multi-slice CT, MRI, Ultrasound, X-Ray, 3T MRI, PET/CT, Lung Cancer Screening (LDCT) and other tests conducted under one roof at several Crystal Run locations.
What radiology services are available at Crystal Run Healthcare?
Radiology appointments with advanced diagnostic imaging technology; dedicated radiology schedulers to assist with scheduling.
How can I schedule a radiology appointment?
Call 1-888-656-4723 to schedule.
Are there multiple radiology locations?
Yes, including Middletown (two locations on Crystal Run Rd), Rock Hill, Newburgh, Monroe, Warwick, and West Nyack.
Awards & Accreditations
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- ExpectedHealthcare.com (Crystal Run Healthcare Radiolgy): 2.7 / 5 (17)
- Healthgrades.com (Crystal Run Health Care - Newburgh): 1.0 / 5 (1 review)
- Birdeye Reviews (Crystal Run Healthcare Urgent Care Center): 2.4 / 5 (66 reviews)
- Yelp (Crystal Run Healthcare - Newburgh): 35 reviews (rating not shown in snippet) (35)
- Yelp (Crystal Run Healthcare - West Nyack): 2.1 / 5 (91 reviews)
Patients praise
- Diagnostic imaging/radiology services available at multiple locations (e.g., CT, MRI, ultrasound, X-ray, PET/CT, lung cancer screening)
- Claims of modern/advanced imaging technology and appointment scheduling support for radiology
- Some reports describe generally positive experiences with scheduling and minimal wait times (in the radiology listing)
Common complaints
- Patient complaints about accessibility/communication issues (slow or no response, difficulty getting results/refills)
- Billing and customer service problems reported by patients
- Long wait times / rude staff / unprofessional or argumentative clinicians (less specific to radiology but part of overall Crystal Run experience)
- Appointment cancellations without explanation and difficulty contacting staff
""If I need to ask a nurse a simple question, or get the results of a test... it can take weeks to get a response.""
— Ryan: Optum patients detail ‘avalanche of dysfunction’ at Hudson Valley medical practices (midhudsonnews.com)""Appointments get repeatedly cancelled without explanation, and it’s impossible to get in touch with someone on urgent matters like medication refills.""
— Ryan: Optum patients detail ‘avalanche of dysfunction’ at Hudson Valley medical practices (midhudsonnews.com)""A new survey... highlighting increasing concerns... quality of care, as well as billing problems and customer service""
— News 12 | Westchester (westchester.news12.com)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Optum and Crystal Run Healthcare unveil Cutting-Edge Breast Care and Unified Radiology across the Hudson Valley - Sullivan County Democrat — Aug 1, 2025
- Optum negotiating sale of some specialty practices at Crystal Run - Mid Hudson News — Jun 28, 2026
- Healthcare workers rally for contract | Mid Hudson Times — Nov 26, 2025
- Optum workers picket for ‘fair’ first contract - Mid Hudson News — Jun 22, 2026
- Healthcare workers rally for contract | My Hudson Valley — Nov 26, 2025
Information sourced from the clinic's website as of July 11, 2026.
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