Baystate Family Medicine - Greenfield
Pediatrics • Greenfield, MA • Since 1895
About
Baystate Franklin Medical Center (BFMC) is a nonprofit hospital located in Greenfield, MA, part of Baystate Health. Founded in 1895, BFMC provides comprehensive, close-to-home healthcare and employs about 101 staff. Key details: - Location: 164 High St, Greenfield, MA; serves the Greenfield area - Type: Nonprofit hospital and healthcare facility - Affiliation: Baystate Health - Contact: 413-773-0211 - Services: General hospital and health care with a focus on patient safety and community care (categories include healthcare, medical center) - Leadership/Staff: Notable roles include Chief of Hospital Medicine (Venu Ganipisetti) and program directors - Workforce: 101 employees; diverse departments and multiple talent sources indicating collaboration within Baystate Health network If you’re looking for “Baystate Family Medicine” specifically in Greenfield, BFMC is the affiliated Greenfield facility within the Baystate Health system, offering localized hospital services near home.
Clinic Type
Pediatrics
Address
Baystate Health & Wellness Center - Greenfield, located within Baystate Franklin Medical Center, Greenfield, MA
Phone
413-773-4945
Medical.StaffOffice@baystatehealth.org
Opening Hours
Mon-Fri 7:30 am - 5:00 pm; Sat Closed; Sun Closed
Services Offered
Team
Insurance & Payment
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Pay My Bill, multiple bill payment options, participate in most insurance programs
Languages Spoken
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FAQs
What services are offered for pediatrics and family medicine?
Team-based comprehensive care for babies, children, and adults of all ages; includes annual physicals, same-day sick visits, preventive care, and full family care.
Need a primary care provider?
Call 413-794-5412 to get started if you don't have a primary care provider.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.1 out of 5 stars (54 reviews)
Patients praise
- Individual providers are frequently praised for being compassionate, thorough, and good listeners
- Some patients report feeling respected and not rushed during their appointments
- Specific doctors and nurse practitioners (e.g., Dr. John Romano, Megan McWherter, CNP) receive high praise for their care and diagnostic abilities
Common complaints
- Significant difficulties reaching the office via phone, long hold times, and lack of returned calls
- Long wait times for appointments and difficulty scheduling timely care
- Frustrations with administrative processes, including medical records transfers and billing errors
- Perceived unprofessionalism or lack of empathy from some staff members
- Concerns regarding office environment and communication policies (e.g., lack of masking, sensitive information being discussed in public areas)
"This is the 3rd instance I've called the office with an issue, I called 3 times yesterday and again this morning and no call back."
— LocalityBiz"Dr. Romano is amazing. He diagnosed my husband after a full year of multiple, long term inpatient stays... with no resolve. He dedicated himself to determining what was causing his severe health issues."
— Vitals"Megan McWherter is a good listener who offers thoughtful and helpful advice. ... I am very happy that she is my primary care physician."
— HealthgradesSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- BAYSTATE FAMILY MEDICINE - GREENFIELD - Updated July 2026 — Oct 14, 2025
- John Leonard Romano, MD - Baystate Health — Jul 30, 2025
- Location Search Results - Baystate Health — Nov 9, 2025
- Two Greenfield Family Medicine Residency Program grads stay local — Aug 15, 2025
- Ashley Hill MSN, RN - Practice Manager at Baystate Greenfield ... — Oct 15, 2025
Information sourced from the clinic's website as of July 11, 2026.
More pediatrics clinics in Greenfield
Bridge Primary is a small private hospital/healthcare provider based in the United States, with a focus aligned to psychiatric and general medical services. Key points relevant to Family Medicine, Wellness, and Cosmetic Services in Greenfield: - Location/Presence: United States; active web presence at bridgeprimary.com. No specific Greenfield-only page is listed, but several local talent sources and regional connections suggest work with nearby facilities. - Scope: Hospital and healthcare company with a medical department and leadership in psychiatry; co-owner and a director of psychiatry noted. No explicit family medicine or cosmetic services listed in the provided extract. - Size and growth: 4 employees (notable YoY growth of +25%); lean operation which may influence service breadth and availability. - Tech/Analytics: Uses dbt in their tech stack; web metrics show moderate traffic and a low bounce rate. If you specifically need Family Medicine, Wellness, and Cosmetic Services in Greenfield, this page does not explicitly confirm such offerings. Consider: - Visiting bridgeprimary.com for service menus or contact info. - Checking nearby Greenfield clinics or hospitals that offer family medicine and cosmetic wellness services. - Looking for affiliations with local facilities (e.g., Community Health Center of Franklin County, Hartford Hospital connections) that might indicate collaborative care in Greenfield.
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