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About

Baystate Franklin Medical Center (BFMC) is a nonprofit hospital in Greenfield, MA, part of Baystate Health. Founded in 1895, BFMC provides comprehensive, close-to-home healthcare services and operates with about 101 employees. Key details: - Location: 164 High St, Greenfield, MA; serves the Greenfield area with related Baystate Health network resources - Focus: Hospital and healthcare services (not limited to rehabilitation; BFMC is the broader medical center) - Contact: 413-773-0211 - Website: baystatehealth.org/locations/franklin-medical-center Note: The provided page highlights BFMC as a healthcare facility within Baystate Health, but does not specifically detail rehabilitation programs or a dedicated “Baystate Rehabilitation Care” in Greenfield. If you’re seeking rehabilitation services in Greenfield, you may want to check Baystate Franklin Medical Center’s rehabilitation or outpatient services on their site or contact them directly for program-specific information.

Clinic Type

Physical Therapy

Address

48 Sanderson Street, Floor 1, Greenfield, MA 01301

Phone

413-794-5600

Email

Medical.StaffOffice@baystatehealth.org

Opening Hours

- Sunday: Closed - Saturday: Closed - Friday: 7:30 am - 4:30 pm - Thursday: 7:30 am - 6 pm - Wednesday: 7:30 am - 6 pm - Tuesday: 7:30 am - 6 pm - Monday: 7:30 am - 6 pm

Telehealth

Virtual care/telehealth remain available

Services Offered

  • Physical Therapy
  • Occupational Therapy
  • Speech-Language Pathology
  • Audiology
  • Rehabilitation services
  • Pediatric rehabilitation
  • Adult rehabilitation

Team

  • Baystate Rehabilitation Care team, various — Rehabilitation clinicians (physical therapists, occupational therapists, speech therapists, audiologists)

Insurance & Payment

Pay My Bill, multiple bill payment options, participate in most insurance programs in our area

Languages Spoken

  • English

FAQs

What services are offered?

A full range of rehabilitation services including physical therapy, occupational therapy, speech-language pathology, and audiology.

What services are offered at Baystate Rehabilitation Care in Greenfield?

Baystate Rehabilitation Care provides a full range of rehabilitation services to help pediatric and adult patients regain function and achieve recovery.

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • HealthyHearing.com: 4.86/5 (21)
  • BeFitHealthClubs.com/Catalog: 5/5 (1)

Patients praise

  • Professional, knowledgeable, and thorough clinical staff
  • Respectful, supportive, and empathetic patient care approach
  • Effective patient education and guidance during treatments
  • Upbeat and optimistic staff demeanor

Common complaints

  • Inconsistent patient communication (e.g., lack of eye contact or direct interaction during appointments)
  • Dissatisfaction with the telephone system

"Over the years my experience with Baystate Rehabilitation/Audiology has been exceptional. I have always been treated with respect and thoughtful care... She is knowledgeable, professional and thorough."

HealthyHearing.com reviewer

"I was very disappointed that Julie Fisher would not see me today and simply left information with the receptionist... I left the office feeling totally disrespected and underserved."

HealthyHearing.com reviewer

"Julie is great. excellent care. Phone system is not great though."

HealthyHearing.com reviewer

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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