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Clinic Type

Family Medicine

Address

135 Commonwealth Dr, Greenville, South Carolina 29615

Phone

864-365-0200

Email

emailCompliance@BSMHealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary Care
  • Family Medicine

Insurance & Payment

—

Languages Spoken

—

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Bon Secours official site (Dr. Ryan S Paulson): 5 out of 5 (258 ratings) (49 reviews)
  • Bon Secours official site (Dr. Michael L Peters): 4.7 out of 5 (239 ratings) (31 reviews)
  • Bon Secours official site (Dr. Steven M Newman): 4.9 out of 5 (492 ratings) (57 reviews)
  • Yahoo Local: 3.0 (approximate) (Multiple user reviews)

Patients praise

  • High patient satisfaction scores for individual physicians regarding professionalism and clinical care
  • Physicians described as thorough, caring, attentive, and good listeners
  • Some patients report positive long-term relationships with their primary care providers

Common complaints

  • Difficulties communicating with administrative and office staff
  • Poor phone system, including long wait times and difficulty reaching live personnel
  • Unresponsive messaging (MyChart or otherwise) and lack of follow-up
  • Frustrations with appointment scheduling and long wait times to be seen
  • Occasional reports of rushed or impersonal care from some providers

"Dr. Paulson showed excellent rapport and genuine concern for me as a patient. He explained procedures, listened well and was caring and kind."

— Bon Secours official site (Dr. Ryan S Paulson) review

"My doctor is very good. BUT the practice is managed very poorly, dangerously in my opinion. Messages to your doctor are read by / replied to by various office staff."

— Yahoo Local review of Bon Secours Covenant Primary Care

"I really like my current Primary Care Doctor when I actually see him. But he is part of the Bons Secours network and dealing with his office staff and phone system is completely maddening."

— Clemson forums user discussion

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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