Grinnell Internal Medicine Clinic - UnityPoint Health

Patients praise

• Some staff members and departments, such as OB, are described as friendly and helpful
• Hospital-wide patient experience ratings often meet or slightly exceed national averages in certain categories
• Cleanliness and amenities, such as waiting area features, have received positive mentions

Common complaints

• Reports of unprofessional, condescending, or rude communication from staff and providers
• Concerns regarding dismissive attitudes towards patient health issues, particularly in emergency situations
• Issues with administrative processes such as incorrect contact information or appointment management
• Reports of technical errors in patient care, such as improper IV placement or poorly applied bandages