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About

Orthopedic Partners is a private medical practice and the largest musculoskeletal care provider in Southeastern Connecticut, with 5 offices nationwide (all in the United States). Founded in 1957 and headquartered at 82 New Park Avenue, North Franklin, CT, they emphasize patient-first care and broader access to orthopedic services. Contact: (860) 889-7345. Offices include Niantic and North Franklin, CT locations.

Clinic Type

Orthopedics

Address

82 New Park Avenue, North Franklin, CT 06254, US

Phone

+1(860) 889-7345

Email

cmiglio@orthopartners.com

Opening Hours

Office hours not specified on provided text

Services Offered

  • Foot & Ankle
  • Joint Replacement
  • Sports Medicine & Shoulder
  • Spine
  • Hand, Wrist & Elbow
  • Physical & Occupational Therapy
  • Physical Rehabilitation
  • Orthopedic care (general)
  • Non-surgical treatments
  • Diagnostics
  • Postoperative therapies
  • Surgical procedures
  • Tissue regeneration
  • Joint replacement with Mako SmartRobotics

Technology & Equipment

  • Mako SmartRobotics
  • Fellowship-trained surgeons
  • advanced orthopedic techniques

Insurance & Payment

Make a Payment, New patient booking (online), Booking/appointments (online), Cash, credit cards (assumed standard)

Languages Spoken

  • English

FAQs

Office hours

The page excerpt does not provide explicit daily opening hours. Please refer to the site or contact the clinic for current hours.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades (Dr. Steven Carlow): 3.9 out of 5 stars (20 ratings)
  • Yelp: Varies, but reviews include both positive and negative sentiment (10 reviews)
  • Vitals: 1 rating/review (1 review)

Patients praise

  • Effective surgical outcomes (hip replacement mentioned)
  • Professional and kind bedside manner from specific physicians
  • Clear explanations of medical conditions from some providers

Common complaints

  • Poor administrative management and communication
  • Excessive wait times for appointments
  • Unprofessional or hostile staff behavior
  • Difficulties in getting doctors to return calls
  • Concerns regarding bedside manner and lack of empathy
  • Unexpected or unclear billing/payment policies

"Everytime I go to this practice I am disgusted by the behavior of the staff. They seem to think their job is to whine and cry about themselves without any caring about accomplishing anything for the patient."

Vitals

"Worst doctors office I have ever dealt with. I can’t imagine what goes on in that office but don’t expect a call when they say they will and if you’re hoping to reach them stop trying and switch doctors."

Healthgrades

"Dr. Thoms is the very best! Did my hip replacement surgery No problems at all! Excellent staff as well."

Yelp

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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