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About

Central Ohio Primary Care (COPC) is a large, physician-owned primary care network based in Westerville, Ohio. Key points relevant to Columbus area patients seeking pediatric and specialty care in Grove City: - Size and scope: Over 350 internists, family physicians, pediatricians, and specialists; privately held with about 449 employees and annual revenue around $342.4M. - Services: Primary care across life stages, including preventive care, chronic condition management, and treatment. COPC also offers specialties within internal medicine, pediatrics, endocrinology, radiology, physical therapy, nutrition, and sports medicine through its network. - Locations: 4 offices in Central Ohio, with the headquarters at 655 Africa Rd, Westerville, OH 43082. No Grove City address listed in the provided highlights, but COPC serves Columbus and Central Ohio. - Contact: General inquiries can be routed via COPC’s main phone numbers (614-326-4646 / 614-326-2672). - Model: Physician-owned group focused on patient- and team-first care across preventive, diagnostic, and chronic care, including same-day and coordinated services through its network. If you’re specifically seeking COPC availability in Grove City, it may be best to contact COPC directly or check their website for the nearest Grove City or Columbus-area location and pediatric/specialty care access.

Clinic Type

Primary Care

Address

655 Africa Rd, Westerville, Ohio 43082, US

Phone

(614) 326-4646

Email

portalsupport@copcp.com

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Available

Services Offered

  • Primary care
  • Specialty care
  • Pediatrics
  • Orthopedics
  • Telehealth
  • Same-day centers
  • Hospital medicine
  • Pediatric support centers
  • Pediatric care
  • Chronic disease management
  • Laboratory services
  • Radiology imaging
  • Cardiac testing
  • Diabetes management
  • Fall prevention
  • Physical therapy
  • Pediatric nutrition
  • Care coordination (CareLink)
  • Urgent care (Sports, Spine & Joint)
  • Sameday centers

Team

  • Khrista Achtermann — Chief Operating Officer

Insurance & Payment

Languages Spoken

FAQs

What services does COPC offer besides primary care?

COPC offers specialty care, pediatrics, orthopedics, telehealth, and more as part of its total health resources.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (General COPC): 2.6 stars (78 reviews)
  • Birdeye (COPC Five Points Physicians): 4.9 stars (250 reviews)

Patients praise

  • Many patients report high satisfaction with the professionalism, kindness, and quality of care provided by individual physicians
  • Appreciation for doctors who are knowledgeable, caring, and attentive to patient needs

Common complaints

  • Frustration with office staff and scheduling (rudeness, unhelpfulness)
  • Concerns regarding billing, insurance, and new fees for certain MyChart messages
  • Difficulty communicating directly with nurses or doctors due to centralized operations
  • Reports of delays in appointments or receiving test results

"Dr. Waterfield is amazing... But, Tammy, her office appointment scheduler, is one of the rudest, unhelpful, and argumentative receptionists I have ever had the displeasure of speaking with."

Birdeye Patient Review

"Dr Jacob Liu is an outstanding doctor. He is knowledgeable, professional and caring. I highly recommend him."

Birdeye Patient Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Mount Carmel Medical Group Grove City is part of the Mount Carmel Health System, a nonprofit, Columbus-based hospital system established in 1886. It operates in central Ohio with multiple locations, including Mount Carmel Grove City. Key details: - Type: Nonprofit health system; Industry: Hospitals and Health Care; Location: Headquarters in Columbus, OH - Services: General and specialty hospital care (cardiovascular, orthopedics, women's health, maternity), plus various RN and allied health roles - Capacity and reach: About 2,276 employees; annual revenue around $2.6B - Locations: Mount Carmel Grove City is one of four U.S. offices within the system - Contact: Main HQ listed as 3100 Easton Square Place, Columbus, OH 43219; main phone 614-234-6000 - Notable: Active provider within central Ohio with ongoing staffing opportunities (e.g., RN, Cardiovascular Sonographer, NICU roles) and local recognition events If you’re specifically looking for Grove City details, this page confirms Mount Carmel Grove City as the Grove City campus within the Mount Carmel Health System and its role in the central Ohio network.

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