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Clinic Type

Emergency Medicine

Address

Yale New Haven Hospital Emergency Department, 20 York Street, New Haven; Yale Emergency Department, 20 York Street, New Haven; Yale New Haven Shoreline Medical Center, 111 Goose Lane, Guilford; Yale New Haven Hospital Saint Raphael Campus, 1450 Chapel Street, New Haven

Phone

1-877-YALEMDS

Email

Opening Hours

24/7, 365 days a year across three locations

Emergency Care

Emergency services available 24/7 across three locations in greater New Haven area

Services Offered

  • Emergency medicine
  • Trauma care
  • Pediatric emergency department
  • Crisis Intervention Unit
  • Stroke center
  • Chest Pain Center
  • Toxicology services
  • Radiology (two CT scanners)
  • Pediatric transport team
  • Pediatric critical care transport paramedics
  • Pediatric SANE program
  • On-site helipad for two helicopters
  • 24/7 in-house coverage by senior trauma surgeons
  • Specialty physician availability
  • Observation unit (12-bed locked)
  • Sharp Team on-scene physician response
  • Emergency department at multiple campuses (York Street main campus, Saint Raphael campus, Shoreline Medical Center)

Technology & Equipment

  • CT scanners (two)
  • Helipad for quick access

Insurance & Payment

Languages Spoken

FAQs

What services are offered at Yale Medicine Emergency Medicine?

24/7 emergency care with board-certified physicians, surgeons, and specialists; pediatric emergency department at York Street; trauma and critical illness care; stroke center; toxicology support; pediatric transport and child-focused services.

Where are Yale Medicine Emergency Medicine locations?

York Street campus (Yale New Haven Hospital), Saint Raphael campus, and Shoreline Medical Center in Guilford.

Awards & Accreditations

  • First Level I Trauma Center in Connecticut

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Cone Health Moses Cone Hospital): 2 stars (1,159 reviews)

Patients praise

  • Some patients report being treated with courtesy and respect by the majority of the medical staff
  • Recognition of the facility's role in handling regional critical care cases such as heart attacks and strokes

Common complaints

  • Long wait times, including multi-hour waits
  • Staffing shortages affecting service speed and quality
  • Perceived dismissive or rude behavior by some front-desk and clinical staff
  • Concerns regarding the thoroughness of medical screenings and diagnostic care

"My overall experience was great here. Everyone in the back was very nice and patient with me. However some African American lady at the front desk was very rude and had an attitude..."

Birdeye review of Cone Health Moses Cone Hospital

"A Guilford County couple spent 16 hours waiting in Cone Health's emergency department."

myfox8 news report

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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