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About

Dental care at Family Healthcare of Hagerstown - Comprehensive dental services: Dental care provided by a dedicated Dental Director (Archana Karanki) and a team including a Dental Hygienist. The center offers oral health care as part of its primary care and onsite support services. - Integrated care: Part of a broader primary care and behavioral health set of services, designed to deliver affordable, accessible, and compassionate care to individuals and families. - Organization context: Nonprofit community health center based in Hagerstown, Maryland (HQ at 201 S Cleveland Ave). Emphasizes affordability and patient-centered care in a private nonprofit model. - Accessibility: As a community health center with multiple onsite services, dental care is integrated with other medical and mental health services to support overall health. - Contact/locations: Primary address for the organization is 201 S Cleveland Ave, Hagerstown, MD 21740, with the dental program connected to this location and the central health center network.

Clinic Type

Dental

Address

Not explicitly provided in text

Phone

301-745-3777

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

24-hour on-call coverage for dental emergencies

Services Offered

  • General dentistry
  • Preventive care
  • Restorative care
  • Emergency care
  • Oral health education
  • Language interpretation
  • Mobile dental program (Healthy Smiles in Motion)
  • 24-hour on-call coverage

Team

  • Diana Graham — Family Dentist

Insurance & Payment

Languages Spoken

  • English
  • Spanish possibly via interpretation

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Google My Business: 3.3 out of 5 stars
  • Recovered.org Trustscore: 3.5 out of 5 stars (Not explicitly specified)

Patients praise

  • Some patients report positive experiences with individual providers, including dentists described as nice or thorough
  • Reports of compassionate and helpful service from some medical staff

Common complaints

  • Reports of unprofessional, rude, or incompetent staff across various departments
  • Complaints regarding administrative issues, including appointment scheduling, cancellations, and long wait times
  • Allegations of unethical practices related to billing or insurance exploitation
  • Specific dental concerns, such as perceived lack of professionalism by dental assistants and attempts to scare patients

"The dentist is always very nice, but the dental assistants, not so nice... She does not know how to talk to patients. Trying to scare them is not the way to handle all the patients."

Anonymous patient review on a third-party review site

"I 100% recommend that you seek dental care with Family Healthcare. They are thorough, compassionate, and always find a way to help."

Patient testimonial on the official Family Healthcare of Hagerstown website

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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