Family Healthcare of Hagerstown - Healthcare Services for All
Family Medicine • Hagerstown, MD • Since 2003
About
Family Healthcare of Hagerstown is a nonprofit community health center based in Hagerstown, Maryland, established in 2003. It offers comprehensive, affordable primary care and a broad range of onsite services, including mental health, oral health (dental), pediatric care, and support services. The organization operates four offices nationwide within a single country, led from its headquarters at 201 S Cleveland Ave, Hagerstown. With a mission to provide accessible, compassionate care for individuals and families, it emphasizes affordable healthcare for the community. Contact: info@familyhch.org; phone: 301-745-3777.
Clinic Type
Family Medicine
Address
201 S. Cleveland Avenue, Hagerstown, MD
Phone
301.745.3777
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Opening Hours
Not published — contact the clinic to confirm hours.
Website
Telehealth
Available
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
Do you offer telehealth services?
The site mentions Telehealth as an option when on-site visits are not possible (e.g., during outages).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Google My Business: 3.3/5 stars (228 reviews (Google My Business))
- Top Rated Local: 3.2/5 average (51 reviews)
Patients praise
- Friendly and caring staff members reported by some patients
- Convenient access to integrated services such as labs, pharmacy, and transportation assistance
- Some patients appreciate the thoroughness of specific providers
Common complaints
- Poor communication and unnotified appointment cancellations
- Perceived incompetence and unprofessionalism among staff and medical providers
- Difficulty with medication refills and administrative processes
- Long wait times and burden of unnecessary appointments
- Reports of dismissive behavior or poor bedside manner
"Canceled my appointment without notification, causing me half a day of work. Would not recommend coming here based on first impressions."
— LocalityBiz review by Jordan Jusino"I've been going to Family Healthcare of Hagerstown for many years now and I've always been treated with dignity and respect. The staff are so friendly. The doctors are good at their jobs and very caring and personable."
— A Better Place review"In the last 5+ years I have not have 1 good experience at this place. Lots of unprofessional doctors in the building that don’t follow protocol."
— Review listed on clinicadentalrey.esSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Direct Primary Care - United Medical — Feb 24, 2026
- Opal Medical Group Announces Comprehensive Healthcare Services for Individuals and Families in Hagerstown - IssueWire — Nov 13, 2025
- Wendy E Betah, CRNP, DNP - Hagerstown, MD - Family Medicine - Schedule an Appointment — May 22, 2026
- Meritus Health Opens Primary Care Office at Valley Mall - Franklin County Free Press — Dec 26, 2025
- Hagerstown's Meritus Health named to Forbes' Best Employers for Healthcare list - Tri-State Alert — Sep 26, 2025
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Hagerstown
Meritus Family Medicine at Robinwood in Hagerstown is part of Meritus Health, a nonprofit regional healthcare system based in Hagerstown, MD. The organization emphasizes close-to-home expert care with in-person and virtual appointments. Meritus Health operates multiple facilities in the tri-state region (including Hagerstown) and employs thousands of staff. The Robinwood campus hosts family medicine services as part of Meritus Medical Group, serving residents of Western Maryland and nearby areas. If you’re seeking a family doctor or primary care at Robinwood, you’ll find Meritus’ focus on compassionate, professional care at this location. For precise services, hours, and appointment options, contact the Robinwood/Medical Campus offices or visit Meritus Health’s site.
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