Meritus Urgent Care - Valley Mall
Urgent Care • Hagerstown, MD • Since 1905
About
Meritus Urgent Care at Valley Mall in Hagerstown is part of Meritus Health, Western Maryland’s largest health care provider. It offers urgent care services as part of Meritus’ network of in-person or virtual care, aiming for convenient access near home. For location-specific care, you can visit or call Meritus Health’s Valley Mall site in Hagerstown.
Clinic Type
Urgent Care
Address
17301 Valley Mall Road, Suite 125
Phone
301-790-9239
media@meritushealth.com
Opening Hours
Open seven days a week with longer hours than most physician offices
Telehealth
Available in-person and virtual options
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What services are available at Meritus Urgent Care - Valley Mall?
Urgent care services for injuries and illnesses, including earaches, sore throats, rashes, sprains, mild-to-moderate asthma, and other conditions. In-person and virtual options are available.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Vitals.com: 3.7 (Dr. Aaron Edward George, DO), 4.7 (Dr. David John Rossi, DO) - Note: Provider-specific ratings within the system, not specific to the location's urgent care service overall. (Not provided for location specifically)
- Birdeye: General Meritus Health rating: 683 reviews, varied star ratings mentioned by users. (683)
Patients praise
- Friendly and caring clinical staff when seen
- Professional and attentive care during evaluations
- Convenient access for minor health needs
- Welcoming and clean facility environment in many reports
Common complaints
- Long wait times for check-in and treatment
- Frustration regarding appointment scheduling in an urgent care setting
- Concerns about administrative processes, such as prescription fulfillment and referral handling
- Perceived rudeness or lack of helpfulness from front desk staff
- Reports of facility cleanliness issues in isolated instances
"Apparently this urgent care schedules appt....which I find ridiculous....if I was looking for an appt I would call my doctor...I came here for my son....took 45 mins to even get checked in...then was told even though people came in long after us...they would be seen ahead of us because they had an appt scheduled...so frustrating."
— Hagerstown-Maryland.uscompanies.net user review"At Meritus Urgent Care, patients consistently highlight their positive experiences, making it a top choice for urgent healthcare needs. Visitors praise the friendly and caring staff, who provide prompt service even during busy times."
— UrgentCareList.com review summarySynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Meritus Health Shares Guidance on Choosing Urgent, Emergency, and Virtual Care Options - Franklin County Free Press — Jan 29, 2026
- Meritus Health opens new practice at Valley Mall - Franklin County Free Press — Dec 19, 2025
- Justina C. Workman, NP - Nurse Practitioner in Hagerstown, MD — May 14, 2026
- Weather-related delays, cancellations in Tri-State for Jan. 26, 2026 — Jan 25, 2026
- Meritus Health Opens Primary Care Office at Valley Mall - Franklin County Free Press — Dec 26, 2025
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in Hagerstown
Patriot Urgent Care is a private urgent care provider based in Rockville, MD, with 13 locations across Maryland and telehealth services. While their specific page for Hagerstown isn’t listed, Patriot Urgent Care generally offers urgent care, occupational health, in-center visits, and telehealth. They operate with a small workforce (about 12 employees) and have revenue in the $0-$1M range. Web metrics show ~16k monthly visits, a low bounce rate, and multiple pages per visit, indicating a broad patient-facing presence. If you’re seeking Hagerstown-specific hours or services, consider contacting Patriot Urgent Care directly or checking their site for location details and in-person visit options.
UNI Urgent Care Centers in Maryland offer walk-in medical services and primary/occupational care at three Maryland locations (two in Hagerstown and one in Frederick). Key details: - Services: acute/episodic care, preventative care, occupational health, family medicine at select clinics, plus telemedicine. - Accreditation: Accredited by Urgent Care Association (UCA). - Locations: - 18721 N Pointe Dr, Hagerstown, MD 21742 - 11236 Robinwood Dr, Suite 101, Hagerstown, MD 21742 - 1305 West 7th Street, Suite 28 ABC, Frederick, MD 21702 (HQ) - Contact: (877) 404-2300 or (410) 751-7480 - Founded: 2008; Headquartered in Frederick, MD - Note: Small workforce; privately held with a focus on patient-centered care and up-to-date medical standards.
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