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About

Meritus Urgent Care at Valley Mall in Hagerstown is part of Meritus Health, Western Maryland’s largest health care provider. It offers urgent care services as part of Meritus’ network of in-person or virtual care, aiming for convenient access near home. For location-specific care, you can visit or call Meritus Health’s Valley Mall site in Hagerstown.

Clinic Type

Urgent Care

Address

17301 Valley Mall Road, Suite 125

Phone

301-790-9239

Email

media@meritushealth.com

Opening Hours

Open seven days a week with longer hours than most physician offices

Telehealth

Available in-person and virtual options

Services Offered

  • Urgent Care
  • In-person and virtual urgent care
  • Treats earaches, sore throats, rashes, sprains and strains, mild-to-moderate asthma, illnesses and injuries for all ages

Team

  • Talia Smith — D.O.
  • Kelleen Beck — NP
  • Hannah Colvin — CRNP
  • Eugenia Osei-Asante — MSN

Insurance & Payment

Languages Spoken

FAQs

What services are available at Meritus Urgent Care - Valley Mall?

Urgent care services for injuries and illnesses, including earaches, sore throats, rashes, sprains, mild-to-moderate asthma, and other conditions. In-person and virtual options are available.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Vitals.com: 3.7 (Dr. Aaron Edward George, DO), 4.7 (Dr. David John Rossi, DO) - Note: Provider-specific ratings within the system, not specific to the location's urgent care service overall. (Not provided for location specifically)
  • Birdeye: General Meritus Health rating: 683 reviews, varied star ratings mentioned by users. (683)

Patients praise

  • Friendly and caring clinical staff when seen
  • Professional and attentive care during evaluations
  • Convenient access for minor health needs
  • Welcoming and clean facility environment in many reports

Common complaints

  • Long wait times for check-in and treatment
  • Frustration regarding appointment scheduling in an urgent care setting
  • Concerns about administrative processes, such as prescription fulfillment and referral handling
  • Perceived rudeness or lack of helpfulness from front desk staff
  • Reports of facility cleanliness issues in isolated instances

"Apparently this urgent care schedules appt....which I find ridiculous....if I was looking for an appt I would call my doctor...I came here for my son....took 45 mins to even get checked in...then was told even though people came in long after us...they would be seen ahead of us because they had an appt scheduled...so frustrating."

Hagerstown-Maryland.uscompanies.net user review

"At Meritus Urgent Care, patients consistently highlight their positive experiences, making it a top choice for urgent healthcare needs. Visitors praise the friendly and caring staff, who provide prompt service even during busy times."

UrgentCareList.com review summary

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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