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About

Bassett Healthcare Network is a nonprofit health system based in Cooperstown, NY, serving an eight-county rural region with six hospitals, outpatient centers, and related health partners. Founded in 1922, it operates across a 5,600-square-mile area in upstate New York and employs around 953 staff. Its network includes Bassett Medical Center and other facilities, with locations in Cobleskill, Delhi, Little Falls, Oneonta, and Cooperstown.

Clinic Type

Infectious Disease

Address

Bassett Health Center Hamilton-Madison (Hamilton-Madison Health Center), Hamilton, NY and Madison, NY

Phone

(315) 825-3111

Email

surprisemedicalbills@dfs.ny.gov

Opening Hours

7:00am – 5:00pm

Telehealth

Offers Virtual Visits

Services Offered

  • family medicine
  • women’s health
  • specialty services

Insurance & Payment

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Languages Spoken

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FAQs

What services does the Hamilton-Madison Health Center provide?

Includes family medicine, women’s health, and specialty services; services such as annual physicals, preventive care, prescriptions, cancer screenings, flu shots, sick visits, well woman visits, family planning, routine screenings, routine blood tests, chronic condition care, health and wellness, nutrition counseling, elder care, and depression/anxiety prescriptions and referrals.

Awards & Accreditations

  • NCQA NYS Patient-Centered Medical Home Recognition
  • NHSC Approved Site

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 3.3 out of 5 stars (12 reviews (for specialty/women's health services))

Patients praise

  • Some patients reported positive experiences with staff professionalism and kindness
  • Specific mentions of appreciation for certain medical providers

Common complaints

  • Concerns regarding hospital policies for patients with a BMI over 50 during pregnancy
  • Complaints about poor bedside manner from specific providers
  • Dissatisfaction with communication and support during pregnancy care

"The staff is great, but if your BMI is over 50 don’t waste your time going to prenatal appointments here. Bassett has a policy that even if your pregnancy is not high risk, they will not allow patients with a BMI over 50 to give birth at their facilities..."

— Birdeye review

"Ladies, find somewhere else for your OBGYN needs! “Doctor” Adusei is condescending and insulting, with VERY POOR bedside manners."

— Birdeye review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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