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About

Summary: Community Memorial Hospital in Hamilton, NY is a nonprofit healthcare provider offering comprehensive services including general surgery, primary and preventive care, emergency/urgent care, inpatient and surgical procedures, and specialty services. The hospital operates 24/7 emergency services and emphasizes quality, compassionate care. It employs about 83 staff and reports annual revenue around $180.3 million. The main campus is at 150 Broad Street, Hamilton, NY 13346, with additional offices listed in the Hamilton area. The facility is connected to a broad range of medical specialties, including general surgery, orthopedics, cardiology, family medicine, and hospital-based acute care. Contact: main numbers listed via the Hamilton campus, and more information is available on communitymemorial.org.

Clinic Type

Surgery

Address

164 Broad Street Hamilton, NY 13346; 3045 John Trush Jr. Boulevard Suite 1 Cazenovia, NY 13035; 1522 Old Burrstone Rd Utica, NY 13502; 803 Sherrill Rd Sherrill, NY 13461

Phone

(315) 228-3080

Email

wellnesscenter@cmhhamilton.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Medical Surgical Services
  • Center for Surgical Services
  • Surgery

Technology & Equipment

  • laminar flow technology in operating rooms
  • four operating rooms with laminar flow
  • recovery area
  • diagnostic and minor surgical procedures space

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 3.2 out of 5 stars (103 reviews)
  • Momentary Labs (based on CMS HCAHPS data): 4 out of 5 stars (224 completed patient surveys)

Patients praise

  • Generally friendly, compassionate, and knowledgeable nursing and support staff
  • High patient recommendation rates (approx. 82-92%)
  • Clean and well-maintained environment
  • Effective care in specific instances of urgent medical need

Common complaints

  • Long wait times, particularly in the Emergency Department
  • Difficulties reaching departments (e.g., billing) by phone
  • Concerns regarding patient communication and record management
  • Isolated negative experiences with specific procedures or surgical outcomes

"If you actually have to get a surgery here look further into those reviews. The nursing team was absolutely fabulous. I feel blessed to have been there."

Birdeye review

"Every doctor and nurse was really nice, came in with a bad asthma attack, they knew what to do and helped me very quickly."

Birdeye review (Emergency Room)

"The visiting PA and the nurses were incredibly kind. But when I needed to verify my records, I was argued with and then hung up on."

Birdeye review (Emergency Room)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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