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About

Riverside Primary Care in Hampton is part of Riverside Health System, a nonprofit health system based in Newport News, Virginia. Riverside operates multiple acute and specialty hospitals, over 110 medical offices, and serves parts of eastern Virginia. Riverside Primary Care in Midtown and other Riverside primary-care locations provide general family and preventive care as part of the broader Riverside health network. The system focuses on patient-centered care, community health programs, and has a history dating to Riverside Hospital (1915). Notable points: nonprofit status, headquartered in Newport News, extensive regional footprint in eastern Virginia, and ongoing community health initiatives under the Riverside umbrella.

Clinic Type

Family Medicine

Address

Riverside Primary Care Hampton (address not listed on page)

Phone

757-251-2170

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Phone nurse 24/7 at (800) 675-6368; call 911 for life-threatening emergencies

Services Offered

  • Comprehensive primary care
  • Treatment of minor and acute conditions
  • Long-term management of chronic conditions (diabetes, heart conditions, arthritis)
  • Referrals to Riverside specialty practices
  • Coordination of care by a Riverside hospitalist
  • Coordination of home care or long-term care
  • Access to electronic medical records
  • Online requests for appointments, referrals, immunization records and prescription refills
  • Riverside MyChart access (24/7 online health records)
  • Communication with your doctor
  • Open notes viewing
  • Test results access
  • Prescription refills
  • Appointment management
  • Billing access and online bill payment
  • Proxy access for loved one's health management
  • Walk-in appointments (availability)
  • New Medicare patients accepted
  • Insurance acceptance (major insurers listed)
  • Electronic health record implementation
  • Cough nurse triage (24/7)

Technology & Equipment

  • Riverside MyChart electronic health record
  • Online appointment and record access

Insurance & Payment

  • Anthem
  • Cigna
  • Choice
  • Optimum
  • United Healthcare
  • Virginia Health Network
  • Medicare
  • Medicare (new)

Accepts most major insurance; new Medicare patients accepted

Online bill payment, Pay Your Bill Online, Pay by credit/debit card online via Riverside's secure service

Languages Spoken

  • English

Pricing

  • Walk-in availability noted; phone ahead recommended
  • Services offer discounts based on family size and income

Current Offers

New patient welcome

FAQs

Who can I contact to make an appointment?

Call the office at 757-251-2170; walk-ins accepted as schedule allows; call in advance to reduce wait time.

What should I bring to my appointment?

Insurance card, Photo I.D., Co-payment (if applicable), List of medications and dosages or original prescription bottles.

Do you accept walk-in patients?

Yes, we accept walk-in patients as schedule allows. It is recommended to call in advance to reduce waiting time.

What insurance plans do you accept?

We accept most major insurance including Anthem, Cigna, Choice, Optimum, United Healthcare, Virginia Health Network, and Medicare (new patients accepted).

How can I pay my medical bill online?

You can pay your medical bill online using Riverside's secure service. Visit Pay Your Bill Online.

How do I access my health records and communicate with my doctor?

Via Riverside MyChart: 24/7 access to parts of your health record, ability to communicate with your doctor, view test results, request refills, manage appointments, view and pay bills.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Riverside Health System Official Site: 4.8/5.0 (based on verified Press Ganey surveys) (Varies by provider (e.g., 95 and 62 ratings respectively))

Patients praise

  • Compassionate and thorough care from some individual physicians
  • Professional service from experienced staff members
  • Accessible care through online platforms like MyChart
  • Efficient handling of patient visits by some nursing teams

Common complaints

  • Long wait times
  • Difficulty scheduling appointments and obtaining referrals
  • Issues with administrative staff responsiveness and professionalism
  • Dissatisfaction with physician changes or transitions
  • Communication gaps regarding patient care plans

"The staff are always nice and courteous. The last time I was there for blood work, the young lady who took my blood was nice as always."

LocalityBiz review

"Barbra or Debra who works at the desk is VERY rude and UNPROFESSIONAL. I’ve been waiting on a breathing machine to be sent to my home... when I call they never have my name in the system."

LocalityBiz review

"Dr atiq, is a doctor that is through and concerned. She has been my doctor going on 4 years now and I highly respect her and the entire team that supports her."

BusinessYab review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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