Mental Health & Recovery Center Services - Riverside Health
Mental Health • Hampton, VA
Clinic Type
Mental Health
Address
Riverside Mental Health & Recovery Center (campus of Riverside Regional Medical Center)
Phone
757-827-3119
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Opening Hours
24/7 admissions and walk-in availability; Admissions team offers 24/7 support; Psychiatric Emergency department open 24/7
Emergency Care
Psychiatric Emergency department for ages 5 and older; 24/7 operation; separate adult/pediatric treatment areas
Services Offered
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Team
Insurance & Payment
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Languages Spoken
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FAQs
What services are offered at Riverside Mental Health & Recovery Center?
Comprehensive treatment for mental health and substance use disorders, with 24/7 admissions support, walk-in services, and a Psychiatric Emergency department for patients 5 and older.
Is there 24/7 support for admissions?
Yes. Our Admissions team offers 24/7 support for individuals experiencing behavioral health issues.
How can I contact the admissions team for guidance?
Call 757-827-3119 for guidance from our admissions team.
Do you offer walk-in services?
Yes, walk-in services are available 24 hours a day, 7 days a week.
Do you treat active and retired military?
Yes, we support all active and retired military through a wide range of behavioral health services and programs.
What is the Psychiatric Emergency department designed for?
It is designed to care for patients 5 and older who are struggling with mental health and substance use, with separate treatment areas for adults and pediatrics, open 24/7.
What age group does adult acute services serve?
Adults 18 years and older experiencing psychiatric, emotional and/or substance abuse problems, including those in crisis.
What services are offered in adult outpatient?
Personalized outpatient services for adults managing mental health or substance use challenges, with in-person and virtual options, including therapy, medication management, education, and holistic support.
Social Media
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What Patients Say
Overall sentiment across review platforms: negative
- Birdeye: 2.1/5 stars (193 reviews)
- Rehab.com: 2.06/5 stars (152 reviews)
Patients praise
- Occasional positive feedback regarding quality of clinical care for some patients
- Some staff members described as amazing by specific patients
Common complaints
- Poor communication, unresponsive phone lines, and difficulty reaching staff
- Medication management issues, including withheld prescriptions and appointment cancellations
- Reports of unprofessional, dismissive, or condescending staff interactions
- Facility environment concerns, such as cleanliness (reports of bed bugs) and cold, institutional atmosphere
- Patients feeling treated like prisoners or experiencing lack of treatment transparency
"This office is exactly why health care workers are losing their titles as professionals because there is absolutely nothing professional about this office."
— LocalityBiz user review"An absolute hellhole. You're treated like a prisoner and kept behind security doors, never allowed outside."
— USCompanies.net user review"I can't say THANK YOU FOR SAVING MY DAUGHTER'S LIFE!!! I know people have posted bad things about the ..."
— Yelp user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Hampton, Riverside Mental Health & Recovery Center - 211 Virginia — Oct 28, 2025
- Outpatient Mental Health and Substance Abuse Services — Sep 17, 2025
- [PDF] Behavioral Health in Virginia - VHHA — Oct 25, 2025
Information sourced from the clinic's website as of July 11, 2026.
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