Urgent Care, Telehealth, & Walk-In Clinic | Patient First Hampton
Urgent Care • Hampton, VA • Since 1981 • 1 location in Hampton, VA locations
About
Patient First is a U.S. chain of urgent care and walk-in clinics, offering urgent care, primary care, and telehealth services. The Hampton area (Hampton, VA region) aligns with their broader Virginia footprint and extended telehealth options. Key points: - Services: Urgent care, primary care, and telehealth (extended hours noted with telehealth availability). - Access: Walk-in clinics without appointment; telehealth visits available. - Locations: Headquarters in Glen Allen, VA; operates across Virginia and nearby states (Maryland, Pennsylvania, New Jersey). The Hampton area is served by Patient First clinics in the region. - Employment: Hiring for nursing and medical support roles in Virginia, indicating ongoing clinic operations and staffing. If you’re looking specifically for urgent care or telehealth options in Hampton, VA with Patient First, you can expect walk-in access with same-day or next-day availability and telehealth visits to connect with a provider remotely.
Clinic Type
Urgent Care
Address
2304 West Mercury Boulevard, Hampton, VA 23666-3115
Phone
(800) 879-0277
steve.sowers@patientfirst.com
Opening Hours
Open 8am - 8pm, 365 days a year
Telehealth
Available
Emergency Care
If medical emergency, call 911
Services Offered
Technology & Equipment
Team
Insurance & Payment
Patient First participates with all major health insurance plans. Please read our list of insurance plans accepted at Patient First in Virginia.
Walk-in, Cash, Credit Card, Insurance, Self-Pay, Payment plans? (not specified)
Languages Spoken
—
FAQs
What are the hours?
Open 8am - 8pm, 365 days a year.
Is an appointment necessary?
Walk right in. No appointment necessary.
Walk in or appointment?
Walk right in. No appointment necessary.
What if I have urgent medical concerns after hours or require on-call attention?
For urgent medical concerns that require immediate attention, and you have previously been seen as a patient at Patient First, call the Hampton Roads/Tidewater Urgent Care on-call physician at (800) 879-0277.
What is the address?
2304 West Mercury Boulevard, Hampton, VA 23666-3115
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.2/5 stars (1,581 reviews)
- Solv: 2.4/5 stars (7 reviews)
- Yahoo Local: 2.5/5 stars (64 reviews)
Patients praise
- some staff are friendly, sweet, and caring
- efficient care in certain instances, with quick in-and-out times reported by some patients
- thorough examinations by some providers reported by some patients
Common complaints
- rude, unprofessional, or dismissive staff behavior, especially at reception
- long wait times and slow service flow
- billing disputes, including confusion over insurance coverage and unexpected or high costs
- perceived lack of thorough medical examinations or poor quality of care
- difficulties with the check-in process/system
"I’ve never had a medical professional treat me as rudely and disrespectfully as the receptionist... there was some confusion on insurance information... causing a terrible and rude attitude."
— Birdeye review"I was abandoned that everything is going on to get money from the patients. If you stepped in the building you have to pay at least $ 130.00, even no practitioner see you."
— Solv review"Receptionist Was Very Warm And Friendly..She Made It Feel Like A Safe Space And Very Emphatic Even As I Was Leaving After Treatment..Awesome Staff Very Sweet Caring Physician As Well."
— Yahoo Local reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Patient First Celebrates 45 Years of Physician-Led, All-in-One Care Across the Mid-Atlantic - News - TriCounty Area Chamber of Commerce — Jun 8, 2026
- Patients First - Get In. Get Out. Get Better. — Oct 3, 2025
- Dr. Phi B. Lam, MD - Family Medicine Doctor in Virginia Beach, VA — May 14, 2026
- Patient First Voted "Best Urgent Care" In Chesapeake Family Life's "Family Favorites!" | Patient First — Nov 4, 2025
- Patient First Named "Best Urgent Care" of Howard County | Patient First — Sep 9, 2025
Information sourced from the clinic's website as of July 11, 2026.
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