Kapaʻa - Diagnostic Laboratory Services, Inc.
Clinical Medical Laboratory • Hanalei, HI • Since 1985
About
Summary: Diagnostic Laboratory Services, Inc. (DLS) is Hawaii’s largest locally owned medical and clinical testing lab, with headquarters in Aiea and about 50+ Patient Service Centers across Hawaii, Guam, and Saipan. Established in 1985, DLS employs around 161 people and generates roughly $21.7 million in annual revenue. The company operates under private ownership and serves multiple locations in Hawaii, including offices in Hilo and Aiea. For inquiries, contact 808-589-5100. DLS is not specifically linked to Kapaʻa or Hanalei locations in the provided data.
Clinic Type
Clinical Medical Laboratory
Address
The Clinic at Kapa'a – DLS, Outpatient Services Building, 4800 Kawaihau Rd, Kapaʻa, HI 96746
Phone
808-822-2324
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Opening Hours
Mon - Fri: 6:00 AM to 3:00 PM (Toxicology Hours: Mon - Fri: 6:00 AM to 3:00 PM; Closed for Lunch: 12:00 PM - 1:00 PM)
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the clinic hours?
Mon - Fri: 6:00 AM to 3:00 PM (Closed for Lunch: 12:00 PM - 1:00 PM)
Social Media
Photos







What Patients Say
Overall sentiment across review platforms: mixed
- Promallu (aggregated): 3.7/5 (Kapolei location) (31 reviews)
- Yahoo Local: 4.0/5 (Waipahu location) (21 reviews)
Patients praise
- Friendly and professional staff in some instances
- Efficient and painless blood draws for many patients
- Quick and convenient service for routine testing
Common complaints
- Staff behavior and perceived rudeness
- Long wait times and slow service
- Issues with phlebotomy technique (bruising, multiple pokes)
- Billing and administrative errors
"Fast and easy! All the ladies in the lab take blood with ease. They always have with a great smile on their face!"
— LocalityBiz (Waimea location)"I was then approached by a guy... and he was SO MEAN TO ME. I left crying..."
— LocalityBiz (Kaneohe location)"They all took a leisurely lunch and made us wait for FAR TOO LONG.. I came in as #13 when they were on #4."
— Promallu (Kapolei location)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
More clinical medical laboratory clinics in Hanalei
Hawaiʻi Pacific Health offers nonprofit, integrated health care across Hawaiʻi with in-person and telehealth options. They provide a range of services including laboratory and pathology services through their hospitals and clinics, enable video and clinic appointments, and operate a network of facilities across Hawaiʻi (7 offices in the United States, centered in Honolulu). They employ medical staff across specialties (e.g., pathology-related services, radiology, nurses, and physicians) and support roles. The organization is headquartered in Honolulu, founded in 2001, and focuses on serving individuals, families, and communities in Hawaiʻi and the Pacific region. If you’re seeking Laboratory and Pathology Services specifically at Hawaiʻi Pacific Health in Hanalei, this page confirms the broader lab/pathology capabilities within the Hawaiʻi Pacific Health system but does not detail Hanalei-specific pathology locations. For precise Hanalei lab/pathology service availability, contact the organization or visit their locations page.
Clinical Labs of Hawaii has 7 U.S. offices (Hawaii) with the following locations: - HQ: 99-193 Aiea Heights Drive, Aiea, HI 96701 - 1401 South Beretania Street, Suite 103, Honolulu, HI 96814 - 220 Mahalani Street, Wailuku, HI 96793 - 3-3420 Kuhio Highway, Lihue, HI 96766 - 33 Lanihuli Street, Hilo, HI 96720 - Additional Hawaii locations (unspecified in excerpt): one more in Hawaii (7 total in the United States) Note: The provided extract mentions Hanalei specifically but does not list a Hanalei office. If you need Hanalei-specific details, consider checking the official site or contacting the company for the exact address.
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