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About

Summary: The page describes UHA Health Insurance, a private, physician-founded insurer based in Honolulu, Hawaii. It offers medical, drug, and vision plans for employer groups, with a focus on 100% preventive care, $12 copays, and one of Hawaii’s largest provider networks. UHA is a longstanding Hawaii health insurer (founded 1996) with 4 U.S. offices, including its Honolulu HQ. For Kauai-specific provider listings (Hanalei), the page does not provide a direct provider directory or Kauai/Hanalei contacts. To find Hanalei-area providers under UHA, use UHA’s official provider search or contact their listed numbers: - Phone: (808) 532-4000 or (800) 458-4600 If you need, I can guide you to the exact steps to locate Kauai/Hanalei providers on UHA’s site or help draft a direct inquiry.

Clinic Type

Internal Medicine

Address

3-3420 KUHIO HWY, #B, LIHUE, HI 96766

Phone

808-245-1500

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Internal Medicine

Team

  • RACHEL ACKERMAN, MD, PCP — MD

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • ChamberOfCommerce.com: 2.6/5 stars (25 reviews)
  • Location.com: 4.3/5 stars (106 reviews)
  • ImproveHealthcare.org: 3.4/5 stars (44 reviews)

Patients praise

  • Friendly and knowledgeable customer support staff in specific interactions
  • Appreciation for the local nature of the company and supportive service for wellness and prevention
  • Positive experiences with enrollment and understanding benefit plans for some members

Common complaints

  • Difficulties reaching customer service, including long hold times and non-responsive communication
  • Complaints regarding billing clarity, unexpected co-pays, and reimbursement issues
  • Concerns over limited plan coverage and perceived high out-of-pocket costs for certain medical services

"If your the H.R. person or the decision maker of your company. DO NOT CHOOSE this health provider. Many of mentioned they are friendly. but friendly means nothing when they cover nothing."

Unilocal.net

"The people are amazing. So helpful and knowledgeable!"

Location.com

"I already Made a BBB complaint. Ongoing issues with customer service, reimbursement, non coverage of claims, non transparent plans."

ChamberOfCommerce.com

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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