One Medical at Dartmouth
Preventive Medicine • Hanover, NH • 1 location locations
Clinic Type
Preventive Medicine
Address
7 Allen Street, Hanover, NH 03755
Phone
603-738-1164
dartmouth@onemedical.com
Opening Hours
Hours: 8 AM - 5 PM Monday - Friday (check app for up-to-date hours)
Website
https://www.dartmouth.edu/wellness/health_living_resources/support/one_medical_at_dartmouth.php
Telehealth
On-Demand care in the app (Video Chat, Discuss Common Conditions, Rx Renewal, and Messaging)
Services Offered
Technology & Equipment
Team
Insurance & Payment
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No membership fees; eligible employees and certain dependents retiree groups enrolled in Dartmouth medical plans; 45-day grace period if eligibility ends; copays apply for non-preventive visits; preventive visits and On-Demand care billed at no cost for most plans
Languages Spoken
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Pricing
FAQs
What is One Medical at Dartmouth?
A primary care practice available to employees and their adult family members, as well as retirees, enrolled in a Dartmouth medical plan.
How do I enroll?
Employees, use your Dartmouth NetID. Spouses/adult dependents, use the employee's NetID and activation code DMCXOM. Retirees call 603.738.1164 to register and provide activation code DMCXOM.
What are the hours?
Hours: 8 AM - 5 PM Monday - Friday (please check the app for up to date office and lab hours)
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Trustpilot (One Medical National): Generally poor to mixed on national platforms (Multiple reviews on national platforms; specific Hanover count not available)
Patients praise
- Convenient location in downtown Hanover
- Valued for routine services like blood draws, flu shots, and minor issues like tick removal
- App-based 24/7 virtual care access
- Some long-term patients still appreciate the care team despite organizational changes
Common complaints
- Reports of understaffing and high provider turnover
- Longer wait times for appointments compared to past operations
- Frustration with call centers and lack of direct access to local staff
- Some patients feeling less personalized care following the transition from Dartmouth Health Connect
- General complaints about One Medical's broader billing and customer service practices
"It is frustrating to go from a setting that was so great because it was so interpersonal, to one that seems so understaffed that they are absent..."
— Patient review for Dartmouth Health Connect/One Medical at Dartmouth"But the recent changes include having to call an 800 number, which reaches someone far away, rather than calling the local clinic directly."
— Valley News report on patient experiencesSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Doctors launch direct primary care practice in Lebanon - Valley News — Jan 14, 2026
- Dartmouth Health Announces Launch of Upper Valley Community Partner Pilot - uniteus.com — Mar 19, 2026
- Second Annual Summit Unites Health Innovation and Care - Vitals Magazine — Nov 11, 2025
- $10M donation for at-home care at Dartmouth Health - Valley News — Jun 26, 2026
- Dartmouth Health launches new addiction treatment center in Claremont - Valley News — Mar 16, 2026
Information sourced from the clinic's website as of July 11, 2026.
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