Outpatient Behavioral Health Services
Psychiatry • Harwich, MA
Clinic Type
Psychiatry (multi-location group)
Address
460 West Main Street, Hyannis, MA 02601; Fontaine Outpatient Center, 525 Long Pond Drive, Harwich, MA 02645
Phone
508-790-3360
CCHInterpreterServices@CapeCodHealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Phone crisis line 800-513-4728 available 24/7
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
FAQs
What services are offered at the outpatient behavioral health center?
Outpatient psychiatric services including evaluation, medication management, and therapy for children, adolescents, adults, and older adults.
Where are the outpatient sites located?
460 West Main Street, Hyannis and Fontaine Outpatient Center, 525 Long Pond Drive, Harwich.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Aggregate of Google/Birdeye reviews for Outer Cape Health Services): 3.7 out of 5 stars (168 reviews)
- Birdeye (for Northeast Health Services & Cape Behavioral Health): Not explicitly aggregated, but comments are mixed (13 reviews)
Patients praise
- Appreciation for access to virtual therapy options, particularly during and after the pandemic
- Gratitude toward individual therapists for their support in managing mental health crises
Common complaints
- Difficulty reaching staff by phone and long hold times
- Issues with appointment scheduling, including last-minute cancellations and double-booking errors
- Perceived lack of compassion, professionalism, and effective communication from administrative staff
- Challenges with pharmacy prescriptions management
"The level of incompetence and poor management can't be over-stated - it is nearly impossible to reach someone within a half-hour wait time. Once you do connect with a person on the phone, they are most likely ill-suited for the job and/or have not received proper training."
— Birdeye Review of Outer Cape Health Services"I'm so grateful for my therapist and for Northeast Health Services, making it possible for me to get therapy throughout the pandemic and beyond virtually."
— Birdeye Review of Northeast Health Services & Cape Behavioral Health"This organization is very unprofessional, and has a strong lack of understanding and compassion for their patients. They don’t listen to their patients input, and think the care is one way."
— Birdeye Review of Northeast Health Services & Cape Behavioral HealthSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Cape Cod Human Services - Fontaine Outpatient Center — Aug 26, 2025
- Outer Cape Health Services urges residents to protect their mental health during the holiday season - CapeCod.com — Dec 17, 2025
- Outer Cape Health Services will move from Harwich, shrink office space — Jun 24, 2026
- Cape Cod medical care nonprofit for 10 towns moves toward telehealth — May 28, 2026
- [PDF] MassHealth Behavioral Health Services for Children and Youth ... — Nov 30, 2025
Information sourced from the clinic's website as of July 11, 2026.
More psychiatry clinics in Harwich
Outer Cape Health Services (OCHS) is a nonprofit regional community health center with a main location in Harwich Port, MA. Founded in 1987, it operates seven offices across Cape Cod, including the Harwich Port site (HQ at 710 Route 28, Harwich Port, MA 02646). OCHS provides comprehensive primary and specialty care, behavioral health, pharmacy, WIC and nutrition services, insurance enrollment assistance, telehealth, pediatrics, women’s health, vision, sexual health (TNT), and other supportive services. They serve roughly 17,000 patients annually and emphasize affordable access with no one denied services due to inability to pay. OCHS is a 501(c)(3) nonprofit affiliated with Beth Israel Deaconess Medical Centers and collaborates with Cape Cod Healthcare and local community agencies.
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