Primary Care vs Urgent Care
Urgent Care • Haverhill, MA
Clinic Type
Urgent Care
Address
Across from Holy Family Hospital, Haverhill, MA
Phone
+1-978-521-6555
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Opening Hours
Mon-Fri regular business hours for primary care; urgent care after hours, weekends, and holidays
Services Offered
Insurance & Payment
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Languages Spoken
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Photos
What Patients Say
Overall sentiment across review platforms: mixed
- AFC Urgent Care Haverhill: 4.7/5 stars (1,280 reviews)
- Steward Primary Care of Haverhill: 1.8/5 stars (5 reviews)
- Beth Israel Lahey Health Urgent Care – Haverhill: 3.7/5 stars (29 reviews)
Patients praise
- Primary care providers are frequently praised for their bedside manner, thoroughness, and long-term, supportive relationships with patients
- Urgent care facilities receive praise for convenience, speed, and efficiency for acute, non-life-threatening issues
Common complaints
- Urgent care concerns include inconsistent staff demeanor, cleanliness issues, and mixed experiences with thoroughness of care
- Primary care complaints focus on difficulty with administrative processes, perceived rude customer service, and appointment scheduling challenges
"In all my 45 years, I have never experienced a better doctor then Dr. Shih... He's doesn't rush threw your appointment or just throw any type of medication at you, to get you out of there fast."
— Haverhill Family Office - Primary Care Patient Review"The WORST hospital / primary care / customer service I’ve ever experienced... Every single employee is rude & miserable."
— Steward Primary Care of Haverhill Patient Review"Warning don't go here for the safety of your life. Go to the other Urgent Care instead."
— Beth Israel Lahey Health Urgent Care Patient ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Urgent care center opened in Haverhill | Minutes | eagletribune.com — Jul 30, 2025
- Local ER Marks Two Years of Care, Differences From Urgent Care – Greater Haverhill Chamber — Nov 18, 2025
- Choosing the right place for care can save time, stress and money - NH Business Review — Jun 19, 2026
- New walk-in primary care facility opens at Merchants Way NH - Concord Monitor — Oct 20, 2025
- Beth Israel Lahey Health Urgent Care - JDL — Sep 19, 2025
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in Haverhill
Beth Israel Lahey Health Urgent Care – Haverhill is part of the nonprofit BILH system, providing urgent care services in Haverhill, Massachusetts. BILH is a large integrated health system formed in 2019 from the merger of Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center, with 11+ locations across Massachusetts and New Hampshire. The system includes hospitals, primary and urgent care, elder care, behavioral health, hospice, and affiliated research/education. BILH is headquartered in Cambridge, MA, and operates as a nonprofit organization with significant clinical reach and annual revenue in the billions.
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