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About

Summary: - Children's Mercy is a nonprofit pediatric health system based in Kansas City, MO, with 4,108 employees and about $2.0B annual revenue. It operates 17 locations across the United States (primarily in Kansas and Missouri) and focuses on pediatric care, research, and education. - The organization includes a Level IV NICU and a wide range of pediatric subspecialties (neonatology, cardiology, oncology, orthopedics, gastroenterology, pulmonology, diabetes/endocrinology, transplant, etc.). - Key leadership and departments listed include neonatal/neonatal care leadership (e.g., Small Baby Unit Medical Director, Neonatology Quality Director) and related clinical services (e.g., Hearing and Speech Clinic, Autism Services, Research Operations). - Contact and location details: main campus at 5520 College Blvd, Overland Park, KS 66211, with additional offices in Overland Park, Joplin, Junction City, and Kansas City, MO. General inquiries: webmaster@cmh.edu; phone numbers 1-816-701-5100 or 816-855-1774. - If you’re specifically seeking Neonatology Clinics in or affiliated with Children’s Mercy Hays, note that the provided listing focuses on the Children’s Mercy system (headquartered in Kansas City) with several Kansas/Missouri locations; check the Hays area (Hays, KS) or the Children’s Mercy network for the closest neonatology/neonatal intensive care services or related clinics. If you meant a Neonatology clinic specifically in Hays, KS within the Children’s Mercy network, I can look up the exact address and contact details for that location.

Clinic Type

Neonatology

Address

2401 Gillham Road, Kansas City, MO 64108, US

Phone

(816) 234-3799

Email

NarrowNetwork@cmh.edu

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Neonatal follow-up care
  • NICU-related follow-up
  • Infant Lung Center
  • Infant Tracheostomy care
  • Neonatal home/village clinic support
  • Neonatal Evaluation and Outcomes Network (NEON) care coordination
  • Complex medical and neurodevelopmental treatment for babies previously in NICU
  • Care coordination with primary care and subspecialists

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 4.1 out of 5 stars (2,163 reviews)
  • Clinic4All: 2.3 out of 5 stars (7 reviews)
  • Facebook: 94% recommend (8,525 reviews)

Patients praise

  • Highly compassionate and dedicated nursing/medical staff in intensive care settings
  • Strong bond often formed between NICU families and care teams
  • Excellent care in specific departments like ENT and anesthesia
  • Effective and life-saving care provided in critical situations

Common complaints

  • Concerns regarding bedside manner of specific medical staff
  • Difficulty with communication and follow-up/referrals
  • Inconsistent experiences in ER/Urgent Care departments
  • Lack of specific training for staff when handling children with autism

"If we had questions, he had no problem following back up, making sure at the end of the day we were comfortable and understood what was going on. That really meant a lot."

Children's Mercy Patient Story (Hazel's Story)

"Absolutely horrible bedside manner, snarky, and did not explain anything... The nurse we had was great, but I will never come back here just for the way we were treated by the doctor."

Clinic4All Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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