East Arkansas Family Health Center
Internal Medicine • Helena, AR • Since 1974 • 1 (Helena, AR) locations
About
East Arkansas Family Health Center (EAFHC) is a nonprofit primary and preventive healthcare provider headquartered in West Memphis, Arkansas, with multiple offices serving Crittenden, Poinsett, Mississippi, and Phillips counties. They offer medical, dental, pharmaceutical, ophthalmology, laboratory, radiology, and transportation services, along with preventive screenings, diabetes and cardiovascular wellness/nutrition classes, HIV/AIDS care, and behavioral health assessments. EAFHC has been recognized as a Health Center Quality Leader by HRSA and has NCQA-recognized patient-centered medical home clinics. The organization employs about 43 staff and operates several primary care sites, including locations in West Memphis and nearby counties.
Clinic Type
Internal Medicine
Address
513 Porter Street, Helena, AR 72342
Phone
(870) 817-0122
careers@eafhc.org
Opening Hours
Hours not fully listed for Helena site; office hours shown: Monday–Friday 8:00 am – 5:00 pm; Saturday 8:00 am – 12:00 pm (as per Helena, AR location page)
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What are the office hours?
Monday: 8:00 am – 5:00 pm; Tuesday: 8:00 am – 5:00 pm; Wednesday: 8:00 am – 5:00 pm; Thursday: 8:00 am – 5:00 pm; Friday: 8:00 am – 5:00 pm; Saturday: 8:00 am – 12:00 pm
Social Media
What Patients Say
Overall sentiment across review platforms: negative
- OurHealthNetwork/Medicare data: 4/5 stars for e-Prescribing and electronic health information access metrics (Not explicitly available in aggregate)
Patients praise
- High performance in electronic prescription and health information access metrics
- NCQA recognized practices for meeting industry standards
Common complaints
- Long wait times for appointments and walk-in services
- Failure to resolve or respond to patient complaints
- Perceived decline in quality of service over time
"I made an appointment, got there early, waited more than 2 hours only for them to take me into their 'triage' room and tell me I would not get to see a doctor because it is a first come first serve basis."
— FreeClinicDirectory user reviewSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Arkansas CHC's Receive Top Awards — Arcare — Sep 14, 2025
- UAMS, Helena Hospital announced co-management agreement - Talk Business & Politics — Jun 26, 2026
- UAMS, Helena Hospital eye co-management agreement | KARK — Jun 25, 2026
- New Rural Health Hub Connects Arkansans to Healthcare Resources, Opportunities | UAMS News — Jun 15, 2026
- UAMS to Co-Manage Helena Hospital - AMP — Jul 2, 2026
Information sourced from the clinic's website as of July 10, 2026.
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